VP - Process Excellence

About VOIS:

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.
 
Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.
 
Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

About VOIS India:

In 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

About this Role

We are seeking a strategic and visionary Process Excellence Senior Manager to lead the Process Excellence practice within VOIS Intelligent Operations. This role is pivotal in driving data-driven insights, identifying inefficiencies, and enabling transformation across service lines, Vodafone operating companies, and Group functions. The individual will design and implement methodologies, manage stakeholder relationships, and deploy digital and data strategies in collaboration with cross-functional teams. The role demands a high level of influence across global markets and ownership of long-term roadmaps to support VOIS’s ambition to be the partner of choice for Vodafone.

What you’ll do

• Lead the Process Excellence function and Centre of Excellence (CoE) within Intelligent Operations.
• Build and manage a transformation backlog and forecast process areas for improvement.
• Promote centralised architecture and licensing for Signavio to optimise cost and reuse.
• Collaborate with senior stakeholders to deliver value-driven outcomes.
• Design reusable deployment approaches for RPA, ML, and AI capabilities.
• Drive benefit case analysis and demand management processes.
• Establish innovation centres to showcase use cases and build confidence.
• Coach and mentor teams, fostering a culture of continuous improvement.
• Develop and maintain delivery plans, manage risks, and ensure governance.
• Liaise with stakeholders for SLT reporting and dashboarding.
• Encourage team initiatives for continuous improvement and strategic alignment.

Who you are

• Experienced in managing multicultural change programmes.
• Skilled in stakeholder communication from Director level to process operators.
• Proficient in process software such as Signavio.
• Capable of navigating conflicting priorities and expectations.
• Able to simplify complex business-system interactions.
• SAFe certification and SCRUM Master experience (desirable).
• Confident in decision-making and critical thinking.
• Strategic thinker with high influence across global teams.

What's in it for you

• Opportunity to lead a high-impact transformation function within a global organisation.
• Exposure to cutting-edge digital tools and methodologies.
• Strategic influence across Vodafone markets and functions.
• Collaboration with senior stakeholders and cross-functional teams.
• Platform to innovate and shape the future of process excellence.

What skills you will learn

• Advanced process transformation and digital strategy deployment.
• Stakeholder management and cross-cultural communication.
• Agile delivery and backlog management.
• Innovation leadership and continuous improvement techniques.
• Strategic planning and governance in a global context.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

VOIS Equal Opportunity Employer Commitment

VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.
 
As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 10 Best Workplaces for Millennials, Equity, and Inclusion, Top 50 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.
 
By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!
 
Apply now, and we’ll be in touch!

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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