Service Enablement Manager

Posting Country: Germany

Date Posted: 21-Mar-2023

Full Time / Part Time: Full Time

Contract Type: Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Description

Location: UK and Germany

As the Service Enablement Manager you will lead the Operations readiness activities for Networks/Applications/Data Centre services (Unified Communications, IoT, Big Data, Cloud, IT applications etc.).
You will also be the single point of contact for representing Operations in new service/enhancements projects; drive establishment of complex Operating model and Operational requirements (OSS, Monitoring Tools, Ticketing, Documentations, User Access etc.) interfacing with various project teams including Project/Delivery , Engineering, Design/Solutions, OSS and Operations. Consolidation of Impact analysis and Cost for various Operations requirements.

Key responsibilities:
•   Be the Operations single point of contact to Service Delivery and engineering functions for the following use cases: New Service Deployment, New Product Development and Implementation, Service Change/Upgrade, Platform upgrade/enhancement, Infrastructure Change, Operating Model Transitions.
•   Drive the interactions with operational teams that are affected by one for the use cases above. This includes monitoring, first line, second line, service desks, data center operations etc.
•   Develop list of Operations requirements and drive to get delivered, which will be used as a basis for declaring the service/ Platform/ Network Ready for Operations.
•   Lead the definition and maintain standard questionnaires, operating model, risk register templates and drive the consolidation of existing ones.
•   Gap analysis along with operations team and other stakeholders on the input received - Verify HLD, Operating model, SLA, KPI, Tools, System Integration plan, Security, BCP.
•   Lead the definition and maintenance of operational risk levels, be accountable to assess them for all deliveries and maintain the central operational risk register. Ensuring all the risks are captured & mitigations actions put in place for its resolution in timely manner.
•   Coordinate cost assessment for build and run for non-functional requirements in the operations teams
•   Schedule war gamming session for operational readiness testing, follow up for war gaming document / test scenarios and alignment with operations
•   Manage regular Go No-Go meetings and declare Ready For Operations (RFO) and exception sign off on behalf of operations.
•   Participate to project meetings, be the single point of contact during a project into operations and first escalation level for operations issues.
•   Adhere to agreed escalation process to escalate resource issues, delays in project, missed deadlines & any other planning/execution issues.
•   Maintain the project status report on weekly basis. Develop & maintain communication at all levels across the project organization to facilitate smooth & effective change management leading to effective delivery of project.
•   Work in a distributed and diverse international team of Network, Applications core / services teams including Opco’s staff, third parties and other Group Functions
•   Actively participate in other team activities, support, reporting, documentation, and any additional requirements towards organizational need
•   Drive development / improvement in service delivery or for team performance with new ideas, initiatives
•   Demonstrate leadership in respect to managing large projects and customer / stakeholder’s management

Job Responsibility

Required knowledge and experience:
•   Service Management
•   Service Delivery
•   Network Services
•   IP and Transmission network infrastructure
•   Cloud and Big Data Services

Technical / professional qualifications:
•   Service Management (ITIL)
•   Service Transition (ITIL)
•   Project Management (PMI/PRINCE2, SAFe, Agile, DevOps )

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Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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