Commercial In Life Manager
Role Profile
Role title: Commercial Manager (In-Life)
Function: VBI Commercial Operations
Department: Vodafone Business International (VBI)
Reports to: Regional Commercial Lead - APAC
Location: Shenzhen/Shanghai, China
Join Us
At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
Role purpose:
To manage the commercial relationship with one/two of VBI largest strategic accounts managing contracts with combined TCV up to €50M pa. Accountable for ensuring VBI is delivering on all of its contractual obligations on these accounts, and for delivering incremental value for these customers and for VBI.
What you’ll do
Key accountabilities and decision ownership:
• Accountable for execution of all of VBI’s commercial contractual obligations over the life of the contract
• Seen by customer and VBI leadership as strategic advisor to key stakeholders. Produce internal executive briefings on commercial performance of managed accounts and recommendations on how to grow value in accounts and differentiate VBI from competition.
• Manage senior stakeholders in case of potential or actual escalation (management briefings, presentation, costs analysis, options / recommendations)
• Collaborate with relevant counterparts in Sales, Legal, Solution, and OpCos’ organisations to maximise profitability of the managed accounts
Who you are
Core competencies, knowledge and experience:
• Excellent relationship builder, with the necessary personal impact to build credibility with customers, account and senior Sales managers
• Excellent communication skills, both written and verbal, at a senior level with customers and internally
• Significant experience of developing and negotiating compelling commercial propositions and/or managing complex telco/outsource contracts
• Demonstrable knowledge of Commercial Contractual issues affecting global bids and their impact on VBI
• Comfortable working in a fast paced environment and can demonstrate an ability to deliver though others
Must have technical / professional qualifications:
• Fluency in English; Chinese is an advantage.
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
Who we are
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
Together we can.