VodafoneThree - Channel Vendor & Engagement Specialist

Location: Stoke-on-Trent Contact Centre + Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working hours: Full time 37.5 hours per week – Monday to Friday



Hybrid

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.
    

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.



Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Be a part of VodafoneThree Consumer Operations, where delivering exceptional customer experiences is at the heart of everything we do. From supporting our customers across multiple sales and care channels to driving operational excellence and digital transformation, we work to enhance every interaction. This is where innovation meets service, and where your impact can make a real difference.
     

What you’ll do

As Channel Vendor & Engagement Lead you’ll help ensure our vendor partnerships deliver meaningful value for customers, colleagues and the business. You’ll work at the intersection of commercial strategy, partner engagement and operational excellence, creating impactful relationships that enhance capability, strengthen performance and support long-term growth. Working within a modern operating model supported by offshore resources, you’ll focus on strategic value creation, governance and commercial optimisation while helping to build a culture and customer experience that sets new industry standards.

You will:

• Develop and deliver a vendor engagement strategy that aligns partner activity with channel priorities, business objectives and long-term capability plans.
• Build and nurture strong relationships with vendors, content providers and agency partners, creating collaborative partnerships that deliver measurable value.
• Lead annual and in-year investment planning, ensuring vendor funding is directed towards initiatives that support business goals and maximise return on investment.
• Identify opportunities to increase value through sponsorships, co-funded initiatives, strategic partnerships and commercial negotiations.
• Establish performance frameworks, service expectations and success measures that drive accountability and continuous improvement.
• Monitor vendor performance, track deliverables and proactively manage risks, compliance requirements and governance processes.
• Oversee contractual obligations, statements of work, invoicing processes and commercial controls to ensure transparency and effective management.
• Coordinate engagement campaigns, events and activities that increase colleague awareness, capability and enthusiasm for new products, services and operational changes.
• Ensure vendor-created content is aligned with brand standards, business priorities, channel requirements and readiness timelines.
• Collaborate closely with Communications, Capability and Engagement teams to integrate vendor content into impactful channel communications and campaigns.
• Analyse engagement, capability and performance data to generate insights that improve campaign effectiveness, vendor performance and business outcomes.
• Gather feedback from frontline teams, contact centres and partner channels to continuously enhance content, engagement approaches and vendor support.
• Provide data-driven recommendations and commercial insights to senior stakeholders, supporting investment decisions and future strategy.
• Direct and prioritise offshore operational resources to ensure reporting, governance administration, platform management, communications and campaign activity are delivered efficiently and effectively.   

Who you are

• Experience managing vendors, agencies or  partners in telecoms, retail, customer operations or similar fast-paced environments. 
• Strong commercial awareness, with the ability to balance business priorities and customer outcomes. 
• Skilled at building trusted relationships and influencing stakeholders, partners and suppliers. 
• Highly organised, with the ability to manage multiple priorities, deadlines and deliverables. 
• Knowledge of Retail, Contact Centre and/or Indirect Sales channel operations, alongside communications, engagement or campaign delivery experience. 
• Confident evaluating content, analysing performance data and turning insights into actionable recommendations. 
• Strong understanding of governance, risk, compliance and operational controls, with a focus on continuous improvement. 
• An inclusive, solutions-focused team player who combines attention to detail with a strategic mindset.

Worried that you don’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
    

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.



Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
     

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