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Sales Operations Manager - In-House

Aggregate function:  Consumer
Business Area:  Local Consumer Business Unit
Posting Country:  United Kingdom
Date Posted:  27 Sep 2024
Full Time / Part Time:  Full Time
Contract Type:  Fixed Term Contract

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Sales Operations Manager

Location: Stoke Contact Centre
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Mon to Fri
Duration: 12 month contract

 

Who We Are

 

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company.  We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

 

Be a part of Vodafone UK Consumer team where creating and developing products, services and propositions is at the forefront. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life.

 

What you’ll do 

 

The Consumer Sales & Care (CSC) channel consists of more than 4,000 people, providing Sales and Service support via Voice, Webchat and Social Media. 

As Sales Operations Manager, you will lead the entire Voice based sales operation within our In House teams, more than 600 agents, across our Voice and WebChat channels. This will be across both our Stoke based Sales Centre of Excellence and a small Work from Home team. You will work in a fast-paced, people-orientated department.


You will be working closely with the Senior Manager of Consumer Sales and the Head of the CSC department and the wider leadership team to deliver against Vodafone UK’s sales and customer targets.

•    You will manage the Stoke Centre of Excellence and the 600+ Consumer FTE based on site and work from home teams.
•    You will represent the Senior Manager Consumer Sales, Head of Consumer Sales & Care and wider Leadership team with internal and external stakeholders.
•    You will lead all our recruitment and Academy activities to ensure we maintain our current standards whilst maintaining the budgeted position.
•    You will continue to develop the award-winning culture, driving engagement and establishing the department as the best place to work and an area where opportunities for talent progression are abundant.
•    You will support to create and manage the talent pipeline into the wider business helping us deliver on our company REACH objectives.

who you are

 

•    You will have experience of managing large, multi-site geographically dispersed teams.
•    You will have experience of operating in a Sales and Customer Centric focused environment.
•    You will have strong people leadership and communication skills to guide and influence both inside and outside of Vodafone.
•    You will have a proven record of driving Commercial sales revenues strategies and adapting to different conditions achieving significant business growth
•    You will be an evidenced motivational People leader who drives our Spirit values.
•    You will have the ability to solve complex problems, make confident decisions and lead change in an evolving environment.


Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

 

What we offer

 

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies. 

 

Together we can 

 

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

 

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.
 

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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