VodafoneThree - Channel Readiness Manager

Location: Stoke-on-Trent + Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Monday to Friday



Hybrid

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.
  

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.



Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Be a part of VodafoneThree Consumer Operations, where delivering exceptional customer experiences is at the heart of everything we do. From supporting our customers across multiple sales and care channels to driving operational excellence and digital transformation, we work to enhance every interaction. This is where innovation meets service, and where your impact can make a real difference.
  

What you’ll do

The Channel Readiness Manager makes sure new products, services, processes and regulatory changes land smoothly across Assisted and Indirect channels. You’ll lead a team of specialists to coordinate readiness activity, protect both customer and agent experience, and work closely with teams across the business so change is clearly understood, well prepared and delivered at pace.

• Lead end to end readiness for change within a defined product or operational area, ensuring Retail, Call Centre and Indirect channels are fully prepared for launch.
• Translate complex change into clear, practical plans for channel colleagues, balancing commercial priorities with customer and operational needs.
• Work closely with GTM, Proposition, CVM, Ops, Tech and other stakeholders to make sure channel requirements are considered throughout design, testing and launch.
• Develop and deliver high quality readiness materials, including operational guides, knowledge updates, briefing content and learning support where needed.
• Identify readiness risks, blockers and cross functional dependencies early, escalating them with clear mitigation plans.
• Partner with Channel Comms and Enablement teams to ensure communications and learning plans are timely, accurate and aligned to channel needs.
• Work closely with Indirect and Retail field teams to validate real world impact, gather feedback and support issue resolution during and after launch.
• Maintain strong governance across delivery, ensuring clear documentation, version control and consistent execution of change.
• Track change readiness performance, spotting opportunities to improve channel adoption, speed and launch quality.
• Line manage and develop Channel Readiness Specialists, providing coaching, clear ownership and a supportive performance environment.

Who you are

• You have proven experience in operational or channel facing roles within telecoms or similar fast paced, regulated environments.
• You bring a strong understanding of Assisted and/or Indirect channel operations, including sales, service, retail execution or knowledge.
• You’re confident translating technical or commercial change into clear, channel ready outputs.
• You have experience coordinating cross functional delivery with teams such as GTM, Product, CVM, Tech or Operations.
• You’re strong at planning, prioritising and managing risk across multiple change programmes.
• You’re an excellent communicator, able to simplify complexity for frontline colleagues and partners.
• You have people leadership experience, ideally managing specialists or small teams in a matrix environment.
• You’re comfortable working under pressure, adapting quickly and maintaining clarity in a complex, fast moving landscape.

Worried that you don’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
  

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.



Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
  

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