BUSINESS ASSURANCE ANALYST - VOIS
Who we are
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About this Role
What you will do
• Execute global and local Business Assurance controls in line with agreed schedules, ensuring complete and audit-ready documentation.
• Analyse multi-source datasets to identify anomalies, leakage signals and emerging risk trends.
• Communicate clear, evidence-based insights and practical recommendations to stakeholders.
• Drive agreed actions through to closure by aligning owners, timelines and escalation paths.
• Quantify and report financial value delivered through prevention, recovery and optimisation activities.
• Improve, automate and standardise controls, data quality and reporting using SQL, programming and BI tools.
• Contribute reusable assets and knowledge to the global VOIS Business Assurance community.
• Leverage AI-enabled capabilities to enhance analytical depth and operational efficiency.
Who you are
• A data-driven problem solver with strong analytical and critical thinking skills.
• Comfortable influencing and collaborating with diverse stakeholders across Finance, Commercial and Technology functions.
• An effective communicator who can translate complex analysis into clear, actionable outcomes.
• Motivated by continuous improvement, simplification and automation.
• Demonstrates integrity, accountability and disciplined follow-through.
• Experienced in advanced SQL and data analysis, with exposure to programming languages such as Python and BI or visualisation tools.
• Holds a degree in data science, computer science, engineering, finance, risk management, or equivalent practical experience.
Not a perfect fit?
What's in it for you
• Exposure to complex, high-impact assurance activities within an international telecommunications environment.
• Opportunities to collaborate with global stakeholders and contribute to a growing, centre-led Business Assurance service line.
• A hybrid working environment based in Tirana, supporting work–life balance.
• The chance to influence meaningful financial and operational outcomes through insight-led assurance.
What skills you will learn
• Advanced assurance control design and automation techniques.
• Deeper understanding of telecommunications revenue, cost drivers and risk frameworks.
• Enhanced stakeholder influencing and insight storytelling skills.
• Practical application of AI and advanced analytics in assurance and risk management.
VOIS Equal Opportunity Employer Commitment
Join Us
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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