Business Assurance Senior Analytical & Automation Specialist - VOIS
Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About this Role
We are seeking an experienced analytical and automation specialist to join our Business Assurance team. This role focuses on safeguarding operational integrity by developing and managing automated controls, performing data analysis, and mitigating financial risks. You will collaborate with IT, Network, and first-line teams to ensure accuracy in customer accounts, billing, and service usage, driving continuous improvement and operational stability.
What you will do
- Develop and manage automated second-line controls to detect and prevent errors in customer accounts, billing, and service usage.
- Perform data analytics for root cause analysis and communicate risk mitigation strategies to senior stakeholders.
- Partner with first-line teams to resolve leakage issues and design effective controls.
- Acquire and maintain data sources, ensuring accuracy and reliability for analysis.
- Drive automation initiatives, process improvements, and standardisation of reconciliation practices.
- Create dashboards and reports to provide actionable insights and trend analysis.
Who you are
- Strong analytical skills with proven experience in data analysis using SQL and BI tools.
- Technical expertise in risk and margin assurance, automation, and control development.
- Knowledge of telecommunications processes and IT systems.
- Excellent communication skills and ability to collaborate with international teams.
- Minimum 2 years’ experience, including 1 year in a similar role.
- Proficiency in English (B2) and Italian (B2); familiarity with WeDo RAID application and VBA macros is advantageous.
- University degree in IT or statistics preferred.
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
What's in it for you
- Opportunity to work on cutting-edge automation and analytics projects within a global organisation.
- Exposure to cross-functional collaboration and international teams.
- Career growth in a dynamic and innovative environment.
- Access to learning resources and continuous development programmes.
What skills you will learn
- Advanced data analytics and automation techniques.
- Business assurance methodologies and risk mitigation strategies.
- Cross-functional stakeholder management and business partnering.
- Development of dashboards and reporting tools for actionable insights.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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