Shop Support Specialist
What you’ll do
We’re seeking for motivated individuals with a consultative sales approach, excellent communication skills and a problem solver for helping all channels finding the best solution for our customers. The essence of this role is to provides a consolidate points of contact for front line and other teams.
Job Responsabilities
- Interact with sales representative and D2D coordinators, with appropriate communication techniques, aiming at the conclusion of the sales process.
- Receives direct feedback from sales representatives regarding the costumers.
- Identify the main problems that sales representatives have in relation with fix services and report them to the coordinator, to find the solution and the ways how to improve the process.
- Instructs all the shops staff, who are in contact with customers.
- Supporting in the preparation of the Instructions for every change in systems.
- To forward the problems of the processes, which cannot be solved immediately, to the appropriate structures.
- Always responds to sales representatives’ calls for immediate solutions at the dedicated line.
- To provide solutions to any problems that the sales representative has with costumer.
Who you are
- Knowledge in: CRM Ms.Office programs and Fix services.
- Strong analytical, organizational, and time management skills.
- Strong problem-solving skills.
- Adapt with every change in product or systems.
- Excellent motivational skills and works will with a team but also able to work alone.
- Problem-solving skills to address issues with orders and products.
- Excellent communication skills
- Sales and after sales knowledge
- University diploma Business/ Marketing or related field is preferred.
What's in it for you
Your journey with us is not just a job; it's a pathway to personal and professional development. We provide endless opportunities for learning, skill enhancement, and career advancement, ensuring that you're always empowered to reach your fullest potential.
Our culture is our pride. We foster an environment where every voice is heard, ideas are valued, and teamwork is celebrated. Together, we create a supportive and inclusive atmosphere that fuels collective growth and achievement.
We take pride as well in our Comprehensive Benefits Package, where you will be able to find:
- All Necessary Devices: From laptops to mobile devices, we equip you with the tools you need to excel in your role, whether you're in the office or on the go.
- Health & Life Insurance: Your well-being matters to us. We offer comprehensive health and life insurance coverage to safeguard you and your loved ones.
- Additional Compensation Based on Performance: We recognize and reward your hard work and dedication through performance-based compensation, ensuring that your contributions are duly acknowledged and valued.
- Private Pension: Plan for your future with confidence. Our private pension scheme helps you build a secure financial foundation for the years ahead.
Who we are
You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognize and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.