24/7 Services Assur. Center Engineer

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

24/7 monitoring of the overall end-to-end customer service experience. Anticipate, identify, and then eliminate or mitigate any potential issues that would affect performance and negatively impact user experience. Enables service delivery stability based on end-to-end service view, by tool-based monitoring of all events and services from the perspective of end-customers, in order to monitor the regular performance, secure that services and resources are operating at regular performance and within agreed SLA, and to detect and escalate exception.

Job Responsibilities

• Run E2E operation level controls:
  • on the Monitored Fixed, Telephony, TV   Services
  • on the supervised Network and
  • on all connected business critical systems, platforms
• Power/air conditioner/other sensors for Data Centres / HUBs / Street Cabinets/POPs
• Run reports and Live Network KPI monitoring, identifying areas that fail to meet KPIs established by the business.
• Use monitoring tools to help diagnose, improve, and resolve performance issues.
• Responsible for Roaming and Interconnect monitoring /troubleshooting Perform and coordinate AD-HOC tests for roaming service assurance.
• Customer Service Desk
•  

Who you are

Core competencies, knowledge and experience

• Well-developed written and verbal communication skills.
• High levels of self-motivation, energy, and initiative
• Team player but able to work using own initiative with minimal supervision.
• Takes accountability for identifying & addressing service issues.
• Organised and able to prioritise effectively

Must have technical / professional qualifications:

• University studies covering Telecommunication / IT sciences. Qualified at least with bachelor’s degree.
• User level experience in using network/telecommunication monitoring tools EMS/NMS (e.g.: Operations Bridge Manager (OBM by Micro Focus), Dynatrace Performance Management, Infinera, NCE, etc.)
• User level experience in using Workflow Management/Trouble ticketing tool (e.g.: Remedy ITSM),
• Broad understanding of NW/IT, Telecommunication & Entertainment services Ability to gather, interpret and communicate information clearly, as well as to take initiative

What's in it for you

Your journey with us is not just a job; it's a pathway to personal and professional development. We provide endless opportunities for learning, skill enhancement, and career advancement, ensuring that you're always empowered to reach your fullest potential. 

Our culture is our pride. We foster an environment where every voice is heard, ideas are valued, and teamwork is celebrated. Together, we create a supportive and inclusive atmosphere that fuels collective growth and achievement.

We take pride as well in our Comprehensive Benefits Package, where you will be able to find:

• All Necessary Devices: From laptops to mobile devices, we equip you with the tools you need to excel in your role, whether you're in the office or on the go.
• Health & Life Insurance: Your well-being matters to us. We offer comprehensive health and life insurance coverage to safeguard you and your loved ones.
• Additional Compensation Based on Performance: We recognize and reward your hard work and dedication through performance-based compensation, ensuring that your contributions are duly acknowledged and valued.
• Private Pension: Plan for your future with confidence. Our private pension scheme helps you build a secure financial foundation for the years ahead.
• And More: Beyond the essentials, we offer a diverse range of additional benefits that enhance your work-life balance, support your personal growth, and enrich your overall experience with us.

Discover the full spectrum of benefits and perks that await you at Vodafone Albania by joining our dynamic team. Your journey to success starts here!

Who we are

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognize and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.