Business Capability & Engagement Specialist
What you’ll do
The role of a Business Capability & Engagement Specialist is to enhance workforce capabilities, driving continuous learning, and fostering a high-performance culture within Vodafone Business. This role leads the execution of structured upskilling and reskilling programs, ensuring employees—particularly the sales team—have the knowledge and skills needed to succeed in an evolving business landscape. Additionally, it supports skills assessments, development roadmaps, and engagement initiatives, contributing to a culture of growth and commercial excellence.
Job Responsibilities
- Design and create training manuals, online learning modules, and course materials to improve sales skills and product knowledge.
- Collaborate closely with the Department HRBP & VLO Team to assess the training needs across the Vodafone Business Unit and develop a yearly Development Roadmap focused on Upskilling and Reskilling.
- SPOC for all Group-Related Skills Assessments & Analysis
- Organize and lead training sessions on products, industry trends, and competitive landscape.
- Conduct skills gap analyses and identify individual and team training needs via job analysis, appraisal schemes, and regular consultation with business managers.
- Monitor and report on training outcomes, providing recommendations for improvement.
- Encourage the adoption of best practices and continuous learning within the sales team and manage the certification programs.
- Onboarding program for newcomers in Vodafone Business Unit to ensure smooth integration into the team, guaranteeing they are well-equipped with the necessary skills and knowledge.
- Support the Vodafone Business Director in planning and executing internal events for the Vodafone Business team, ensuring alignment with strategic objectives and fostering team engagement.
- Act as the SPIRIT SPOC for the Vodafone Business Department, working closely with the VB Director & Department HRBP to analyze SPIRIT results and support in developing and executing the action plan for continuous improvement.
- V-HUB & Highspot ( digital content management platforms) administration and update.
Who you are
- Experience in delivering training sessions, workshops, or coaching programs.
- Strong public speaking and presentation skills.
- Awareness of industry trends, competitor strategies, and customer behaviors.
- Strong leadership and motivational abilities.
- Experience working collaboratively with cross-functional teams.
- Experience working collaboratively with cross-functional teams.
- Familiarity with training tools as well as CRM systems and other sales-related technologies.
- Strong verbal and written communication skills: Ability to effectively communicate with stakeholders at all levels.
- Degree in Business Administration, Management, Sales, Marketing or related fields.
- Advanced degrees or certifications in sales and training can be advantageous.
- 2+ years of experience in sales/sales trainings
- Excellent knowledge of Albanian and English
What's in it for you
Your journey with us is not just a job; it's a pathway to personal and professional development. We provide endless opportunities for learning, skill enhancement, and career advancement, ensuring that you're always empowered to reach your fullest potential.
Our culture is our pride. We foster an environment where every voice is heard, ideas are valued, and teamwork is celebrated. Together, we create a supportive and inclusive atmosphere that fuels collective growth and achievement.
We take pride as well in our Comprehensive Benefits Package, where you will be able to find:
- All Necessary Devices: From laptops to mobile devices, we equip you with the tools you need to excel in your role, whether you're in the office or on the go.
- Health & Life Insurance: Your well-being matters to us. We offer comprehensive health and life insurance coverage to safeguard you and your loved ones.
- Additional Compensation Based on Performance: We recognize and reward your hard work and dedication through performance-based compensation, ensuring that your contributions are duly acknowledged and valued.
- Private Pension: Plan for your future with confidence. Our private pension scheme helps you build a secure financial foundation for the years ahead.
- And More: Beyond the essentials, we offer a diverse range of additional benefits that enhance your work-life balance, support your personal growth, and enrich your overall experience with us.
Discover the full spectrum of benefits and perks that await you at Vodafone Albania by joining our dynamic team. Your journey to success starts here!
Who we are
You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognize and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.