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CRM & Integration Lead

Posting Country:  Albania
Date Posted:  24-Jan-2023
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.


CRM & Integrations Lead  focusses the supervision of a team, who operate, administer and maintain assigned applications, services, systems and solutions in terms of maintenance and administration, incident management, problem management, change and release management and vendor management, to drive improvements through innovation, best practice techniques, and collaboration. 

Job Responsibility

Key accountabilities and decision ownership 

•    E2E Service Monitoring and improvement
•    Incident Management & Problem Management
•    Quality Control of systems performance
•    Release deployment execution and integrated planning
•    Continual Service Improvement
•    Application Operations aligned with TDs
•    Monthly service delivery report status 

Core competencies, knowledge and experience:

•    Extensive experience handling IT service operations for Telco charging, rating, Billing, CRM Solutions, Pega etc.
•    Monitor and Diagnose
•    Leading Organisation Culture and Change
•    Incident Response
•    Dev Ops
•    Software Engineering
•    Cloud

Must have technical / professional qualifications:
•    Hold a relevant degree on Computer Science, Engineering or IT 
•    Excellent knowledge of Albanian &  English (speaking and writing)

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.