Digital Product Chapter Lead
Join Us
At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
What you’ll do
To lead Vodafone Albania’s Digital Products Chapter, driving the continuous development, performance, and innovation of our key digital consumer platforms My Vodafone App, Web & E-shop, and JUTH App. The role ensures best-in-class customer experience, digital product management, and operational excellence across these channels while fostering agile ways of working within the chapter.
Job Responsibilities
- Own the product vision, strategy, and roadmap for My Vodafone App, Vodafone Web & E-shop, and JUTH App in alignment with Vodafone Albania’s digital and commercial priorities.
- Continuously analysis of market trends, customer insights, and digital benchmarks to evolve and optimize the digital product portfolio
- Oversee digital performance reporting, analytics, and optimization initiatives to continuously improve KPIs such as app MAUs, digital orders, e-shop conversion, and NPS.
- Prioritize product backlog and feature releases based on business impact, customer feedback, and technical feasibility.
- Collaborate with cross-functional teams to understand user needs, business requirements, and technical constraints.
- Drive the creation of intuitive, engaging, and accessible design solutions.
- Lead design research initiatives to gather insights and identify opportunities for innovation.
- Work closely with product owners, developers, marketers, and other stakeholders to ensure a cohesive and integrated approach to product development.
- Foster a collaborative, agile culture ensuring squads working on digital initiatives are supported with the right skills, tools, and resources.
- Ensure cross-functional alignment and best practice sharing between product owners, designers, developers, and commercial teams.
Who you are
This Role has a Preferred Candidate
Core competencies, knowledge, and experience:
- Good understanding of app, web & eCommerce trends and technologies (personalization, remarketing, content marketing, digital campaigns, etc.)
- Ability to work in a cross-functional team of business, creative and technology matter experts.
- Strong portfolio showcasing a variety of design projects and a deep understanding of user experience principles.
- Ability to identify and implement industry technical and commercial best practices.
- Prior experience with Agile Methodologies would be considered an advantage
Must have technical / professional qualifications:
- Bachelor's or Master's degree in Design, Human-Computer Interaction, or a related field.
- Proven experience as a Design Lead, UX/UI, CX or similar role in a fast-paced and dynamic environment.
- Proficiency in design tools such as Sketch, Figma, or Adobe Creative Suite.
- Familiarity with Agile methodologies an
- Very good knowledge of Albanian and English
What's in it for you
Your journey with us is not just a job; it's a pathway to personal and professional development. We provide endless opportunities for learning, skill enhancement, and career advancement, ensuring that you're always empowered to reach your fullest potential.
Our culture is our pride. We foster an environment where every voice is heard, ideas are valued, and teamwork is celebrated. Together, we create a supportive and inclusive atmosphere that fuels collective growth and achievement.
We take pride as well in our Comprehensive Benefits Package, where you will be able to find:
- All Necessary Devices: From laptops to mobile devices, we equip you with the tools you need to excel in your role, whether you're in the office or on the go.
- Health & Life Insurance: Your well-being matters to us. We offer comprehensive health and life insurance coverage to safeguard you and your loved ones.
- Additional Compensation Based on Performance: We recognize and reward your hard work and dedication through performance-based compensation, ensuring that your contributions are duly acknowledged and valued.
- Private Pension: Plan for your future with confidence. Our private pension scheme helps you build a secure financial foundation for the years ahead.
- And More: Beyond the essentials, we offer a diverse range of additional benefits that enhance your work-life balance, support your personal growth, and enrich your overall experience with us.
Discover the full spectrum of benefits and perks that await you at Vodafone Albania by joining our dynamic team. Your journey to success starts here!
Who we are
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
Together we can.
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.