Trainer
What you’ll do
As a Trainer at Vodafone, you will be responsible for the design, delivery, and evaluation of comprehensive training programs aimed at enhancing the skills and knowledge of our Frontline employees. This includes on-the-job training, regional sessions, and knowledge refreshers covering sales, care, and soft skills. Your role is pivotal in ensuring our team members are well-prepared to achieve the company's objectives, foster knowledge development, drive performance, and align with the business strategy and priorities. Ultimately, you will contribute to providing exceptional service to our customers.
Job Responsibilities
- Training Delivery: Conduct engaging and interactive training sessions for new hires and existing employees, both in-person and virtually.
- Curriculum Development: Design and update training materials, including presentations, manuals, and e-learning modules, to ensure they are current and relevant.
- Leadership and Teamwork: Engage with stakeholders to identify and map training needs and develop customized training solutions.
- Evaluation: Assess the effectiveness of training programs through feedback, assessments, and performance metrics, and make necessary improvements.
- Coaching, Mentoring and Support: Provide one-on-one coaching and support to employees to help them achieve their professional development goals.
- Frontline Communications: Responsible to generate/revise communications and ensure the correct implementation of the latter.
- Compliance: Ensure all training programs comply with company policies and industry regulations. Testing and Content Creation: Participate in the testing team to ensure that products launched meet customer needs. Develop training content that is easily digestible for trainees based on testing outcomes and feedback.
- Accreditation Process: Manage the accreditation process for Retail frontliners, ensuring they undergo comprehensive testing and interviews to qualify for various roles within the store.
- Process improvements: Responsible to generate/revise procedures and ensure the correct implementation of the latter
- Innovation and change: Produces periodic reports as requested.
Who you are
- Strong organizational and project management abilities.
- Proficiency in using e-learning platforms and training software.
- Ability to adapt training methods to different learning styles.
- Ability to understand and address the needs and concerns of trainees.
- Flexibility to adjust training approaches based on feedback and changing needs.
- Enthusiasm for continuous learning and professional development.
- Collaborative mindset and ability to work effectively with cross-functional teams.
- Ability to gather, interpret and communicate information clearly, as well as to take initiative
- Sound knowledge of the telecommunications field
- Natural communicator who is comfortable speaking to groups.
- Capability to create excellent one-to-one relations.
- Enthusiasm and drive to achieve successful projects
- Ability to analyze data and come up with conclusions
What's in it for you
Your journey with us is not just a job; it's a pathway to personal and professional development. We provide endless opportunities for learning, skill enhancement, and career advancement, ensuring that you're always empowered to reach your fullest potential.
Our culture is our pride. We foster an environment where every voice is heard, ideas are valued, and teamwork is celebrated. Together, we create a supportive and inclusive atmosphere that fuels collective growth and achievement.
We take pride as well in our Comprehensive Benefits Package, where you will be able to find:
- All Necessary Devices: From laptops to mobile devices, we equip you with the tools you need to excel in your role, whether you're in the office or on the go.
- Health & Life Insurance: Your well-being matters to us. We offer comprehensive health and life insurance coverage to safeguard you and your loved ones.
- Additional Compensation Based on Performance: We recognize and reward your hard work and dedication through performance-based compensation, ensuring that your contributions are duly acknowledged and valued.
- Private Pension: Plan for your future with confidence. Our private pension scheme helps you build a secure financial foundation for the years ahead.
- And More: Beyond the essentials, we offer a diverse range of additional benefits that enhance your work-life balance, support your personal growth, and enrich your overall experience with us.
Discover the full spectrum of benefits and perks that await you at Vodafone Albania by joining our dynamic team. Your journey to success starts here!
Who we are
You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognize and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
Together we can.
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.