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IT Operations Support Lead

Aggregate function:  Vodafone Business
Business Area:  VB Internet of Things Vertical
Posting Country:  Italy
Date Posted:  3 Sep 2024
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Role title:  IT Service Support Lead
Location:  Vizzola Ticino (VA)

Role Purpose

Considering the continuous growing scenario of IOT services, we are looking for a Operation Support leader able to manage the operation of the BSS/OSS platform (CRM, Order Management, Service Delivery Platform, ERP and billing, etc.) either on Premise or on Cloud. 

What you’ll do

 

  • Govern of the Tech Operation activities on BSS/OSS platforms (Business Support Systems/ Operation Support Systems) in the Production environment, based on internal team and outsourced services.
  • Coordination of the application deployments, on the BSS/OSS platforms.
  • Performance and availability monitoring for the BSS/OSS platforms.
  • SLA management.
  • Customer relationship management.
  • Definition and maintenance of all the operating procedures needed for the day by day and the extraordinary management of the platforms.
     

Who you are

  • Operation management of complex platforms based on standard DB (Oracle/ SQL), Linux, Java and common packages  .
  • ITIL and other best practices.
  • Internal team and outsourced services.
  • Metrics and control model of activities.
  • Good relationship.
  • Engineering degree in Computer Science.
  • English fluent.
  • Kubernetes and/or Bigdata/Cloudera Knowledge.

Who we are

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.

Together we can.

#TogetherWeCan #GroupResourcing #GroupTalentAcquisition #WeAreHiring #JoinOurTeam #LI-hybrid

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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