Carrier Partner Performance Manager(VOIS)

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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We are seeking an individual who will oversee end‑to‑end supplier performance across international carrier partners, ensuring customer‑centric service delivery and continuous improvement. The role involves managing operational KPIs, analysing service-level adherence, building strong partner relationships, and driving service excellence through data-led insights and collaborative stakeholder engagement.

Monitor and manage performance of international carrier partners to ensure high‑quality service delivery.Analyse obligations in Master Supplier Agreements and assess compliance with service performance standards.Detect and investigate breaches in service‑level agreements and address non‑conformities in operational processes.Validate operational KPIs by reconciling supplier reports with internal performance data.Identify and drive improvement opportunities across internal and external supply chains to enhance customer experience.Maintain effective business‑critical escalation processes and ensure clear communication with internal teams.Develop strong working relationships with supplier counterparts and internal functional teams.Produce supplier performance reports and outline corrective action plans.Act as a subject‑matter expert for designated suppliers and markets.Manage progress of service credit claims and ensure alignment with contractual obligations.

ITIL‑certified with strong experience in supplier management.Skilled communicator with negotiation abilities and the capacity to influence partners.Adept at solving problems in complex operational environments.Confident in analysing both quantitative and qualitative data.Experienced in the international telecommunications landscape.Fluent in written and spoken English.Possess a minimum of 5 years of relevant professional experience.(Nice to have) Additional language proficiency, preferably Arabic.(Nice to have) University degree in technology or business.

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

Opportunities to collaborate with global carrier partners and cross‑functional teams.Exposure to telecom performance management processes at an international scale.Experience in shaping service‑improvement initiatives across multiple regions.Development of leadership, negotiation, and stakeholder‑management capabilities.A dynamic environment where analytical thinking and continuous improvement are highly valued.

Advanced supplier performance management and service analytics.Enhanced ITIL‑aligned operational governance.Stakeholder engagement across culturally diverse environments.Data reconciliation and service performance reporting.Continuous‑improvement methodologies within a telecom ecosystem.

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status,  pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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