Deputy General Manager_Oracle SOA & FMW

Middleware and integration operations

• Own the operational health, availability, performance, resilience and supportability of Oracle SOA Suite, OSB, WebLogic and WCC platforms.
• Act as a senior technical escalation point for complex middleware, integration, service orchestration and content-management incidents.
• Govern critical integration flows, messaging frameworks, service orchestration processes and enterprise content services.
• Maintain service-level commitments across middleware and integration platforms.
• Lead capacity planning, performance optimisation and technology lifecycle activities.

Incident, problem and service management

• Lead P1/P2 major-incident recovery and coordinate troubleshooting across application, infrastructure, database and network teams.
• Lead root-cause analysis, corrective actions and known-error management to reduce recurring disruption.
• Maintain SLA and KPI performance across Incident, Problem, Change, Service Request and operational-risk processes.
• Establish proactive support practices focused on resilience and reduced service downtime.
• Conduct post-incident reviews and translate findings into continual-improvement actions.

Service transition and operational readiness

• Lead due diligence, knowledge acquisition, service transition and operational takeover.
• Coordinate shadowing, reverse-shadowing and knowledge-transfer activities.
• Establish operational-readiness requirements covering documentation, monitoring, runbooks, access management, escalation procedures, capacity planning, security controls and disaster recovery.
• Own early-life support and stabilisation of transitioned services.

Platform governance and administration

• Monitor and maintain the operational reliability of interfaces, APIs, web services, message flows and enterprise integrations.
• Manage Oracle WebLogic domains, clusters, managed servers and application deployments.
• Support Oracle SOA composites, BPEL processes, Mediators, Adapters and OSB services.
• Administer and support WCC repositories, content workflows, storage utilisation and service availability.
• Perform environment validation, deployment verification and patch-coordination activities.
• Identify performance degradation, integration failures and bottlenecks and coordinate appropriate remediation.
• Maintain middleware compliance with applicable security and audit requirements.

Automation, observability and continual improvement

• Automate health checks, deployment verification, service validation, housekeeping and operational reporting using Shell Scripting, WLST, SQL and relevant automation technologies.
• Develop proactive monitoring, dashboards and alerting using enterprise observability platforms.
• Apply operational insights and AI-driven approaches to improve efficiency and reliability.
• Use service trends to reduce Mean Time To Restore (MTTR), repeat incidents and manual operational effort.
• Improve alert thresholds, event correlation and proactive issue detection.

Stakeholder and technical leadership

• Partner with Business, Enterprise Architecture, Service Management, Infrastructure, Database, Security, Application and Vendor teams.
• Provide technical leadership and mentoring to L2/L3 support engineers.
• Support knowledge management, cross-skilling and succession planning.
• Facilitate operational reviews, governance forums and service-improvement initiatives.
• Maintain clear stakeholder communication during outages, service changes and transition activities.

You bring 12+ years of experience in Telecom IT, Middleware, Integration or Enterprise Application Operations, with substantial hands-on experience supporting Oracle middleware in highly available, mission-critical production environments.

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

• SRE-aligned approaches to enterprise middleware operations.
• AI-driven operational optimisation and proactive service management.
• Enterprise-scale observability, event correlation and alert optimisation.
• Automation of operational processes using Shell Scripting, WLST and SQL.
• Service-transition and operational-readiness leadership.
• Cross-domain troubleshooting across applications, middleware, databases, infrastructure and networks.
• Governance of large-scale, mission-critical integration ecosystems.
• Technical mentoring, stakeholder management and continual-service-improvement skills.

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

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