PRODUCT OWNER - TELECOM BSS & BILLING - Pune
Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About this Role
We are seeking a Product Owner with strong telecom BSS expertise to drive value delivery within a SAFe Agile environment. This role focuses on managing and prioritising product backlogs, aligning business goals with technical delivery, and ensuring seamless collaboration across stakeholders. The position requires deep understanding of billing systems, customer lifecycle processes, and end-to-end telecom flows, particularly within Cable/TV domains.
What you’ll do
- Own and prioritise the product backlog, ensuring alignment with business objectives and customer needs
- Translate high-level requirements into detailed user stories with clear acceptance criteria
- Collaborate with product managers, architects, operations teams, and stakeholders to define product roadmaps
- Act as the voice of the customer within Agile Release Trains (ARTs)
- Participate in SAFe ceremonies including Program Increment (PI) planning
- Ensure application lifecycle ownership from planning and development to production and optimisation
- Drive incident resolution, production support, and continuous service improvement
- Maintain compliance with regulatory and organisational standards (e.g., GDPR, SOX, security)
- Manage dependencies, technical enablers, and architectural runway planning
- Engage with vendors and cross-functional teams to address issues and optimise delivery
- Ensure readiness for testing, deployment, and production with strong focus on quality and stability
Who you are
- Experienced professional with strong knowledge of Telecom BSS platforms, especially billing and customer communication systems
- Familiar with tools such as Brite Bill and end-to-end telecom workflows
- Skilled in Agile methodologies, preferably within SAFe frameworks
- Certified in Agile Product Ownership (e.g., SAFe POPM, CSPO or equivalent)
- Adept at managing stakeholders and communicating effectively across technical and business teams
- Knowledgeable in DevSecOps practices, production support, and incident resolution
- Capable of analysing complex systems and ensuring alignment with architectural standards
- Fluent in English with strong collaboration and problem-solving skills
Not a perfect fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's in it for you
- Opportunity to work on large-scale telecom transformation programmes
- Exposure to global stakeholders and cross-functional teams
- Involvement in modern Agile and DevSecOps practices
- Opportunity to contribute to high-impact, business-critical applications
- Continuous learning and development within a collaborative environment
What skills you will learn
- Advanced backlog management and SAFe Agile practices
- Telecom BSS architecture and billing system expertise
- Stakeholder engagement and strategic product alignment
- DevSecOps, CI/CD pipelines, and production support excellence
- Risk management, compliance, and application lifecycle governance
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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Follow us on social media
- LinkedIn: https://www.linkedin.com/company/vois/
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- Instagram: https://www.instagram.com/voisglobal/