Skills Delivery Leader
Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About this Role
What you’ll do
- Lead end-to-end learning delivery excellence across leadership, behavioural and functional learning programmes, ensuring consistent quality, scalability and measurable business impact.
- Drive Train-the-Trainer initiatives to build internal facilitation capability, establish delivery standards and enable the effective deployment of learning solutions across regions.
- Own the financial performance of the Skills Delivery Service, including revenue realisation, cost optimisation, resource utilisation and identification of growth opportunities.
- Deliver world-class learner experiences through effective content governance, innovative delivery approaches, facilitator excellence and continuous feedback integration.
- Build and maintain trusted relationships with business leaders and market stakeholders to understand evolving capability requirements and co-create strategic learning solutions.
- Lead the delivery of customised leadership development programmes and scaled agile learning initiatives aligned to business priorities and capability outcomes.
- Design and implement behavioural learning solutions using recognised frameworks and methodologies to enhance individual and organisational effectiveness.
- Partner with stakeholders to diagnose capability gaps, develop learning roadmaps and support organisational transformation initiatives.
- Leverage emerging trends, including artificial intelligence and digital learning technologies, to enhance learning effectiveness and learner engagement.
- Monitor programme outcomes and apply robust evaluation methodologies to measure impact, drive continuous improvement and maximise business value.
Who you are
- Extensive experience in Learning & Development and HR Services within complex global organisations, typically gained over 12-20 years.
- Proven track record of designing, delivering and scaling leadership, behavioural and functional learning programmes across multiple geographies.
- Strong expertise in facilitation, training delivery and capability-building initiatives, including Train-the-Trainer programmes.
- Demonstrated success in business partnering, consulting or advisory roles, translating business priorities into impactful learning solutions.
- Strong commercial acumen with experience managing budgets, financial performance and service delivery outcomes.
- Skilled in stakeholder management and influencing senior leaders across diverse and multicultural environments.
- Experienced in applying instructional design methodologies, including the ADDIE framework, to drive learning effectiveness and measurable outcomes.
- Strong programme, project and change management capabilities with the ability to deliver results in fast-paced environments.
- Knowledge of learning technologies, learning management systems and modern digital learning approaches.
- Experience leveraging industry trends and emerging technologies to enhance learning strategy and organisational capability.
What’s in it for you
- Opportunity to shape enterprise-wide learning and capability strategies across a global organisation.
- Exposure to senior business leaders and strategic organisational transformation initiatives.
- Ownership of a learning service with both operational and commercial accountability.
- Opportunity to influence leadership development, workforce capability and future skills agendas.
- Collaboration with international teams and stakeholders across multiple markets.
- Opportunity to drive innovation through digital learning, artificial intelligence and modern capability-building approaches.
What skills you will learn
- Advanced strategic workforce capability planning.Global learning operations and service management.
- Commercial and financial management of learning services.
- Enterprise stakeholder consulting and executive influencing.
- Leadership development design and delivery at scale.
- Digital learning transformation and learning technology optimisation.
- Change management and organisational development expertise.
- Data-driven learning evaluation and impact measurement.
VOIS Equal Opportunity Employer Commitment
Not a Perfect Fit?
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Alert
Follow us on social media