NOC Manager
Join Us
At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
What you’ll do
Role purpose: Lead a high performing, 24/7 NOC that safeguards uptime and turns MAST commercial products into a profit engine combining best in class monitoring and incident response with proactive energy management, contract governance, and data driven decisioning. The role ensures systems perform optimally, vendors adhere to contractual principles, and operational decisions translate into measurable improvements in availability, cost to serve, and revenue protection/growth
Who you are
Key Responsibilities:
NOC Operational Excellence Management
• Lead 24/7 monitoring and incident/problem/change management
• Drive structured incident governance
• Ensure optimal performance of passive infrastructure Reporting & Analysis
Energy Economics & Proactive Management
• Use telemetry and analytics to predict and prevent energy related failures
• Optimize generator runtime, fuel consumption, routing, and supplier delivery
• Improve energy efficiency KPIs (Cost/kWh, runtime hours, battery autonomy) and extend battery/energy asset life to defer CAPEX and stabilize OPEX.
Vendor Governance & Contractual Adherence
• Enforce SLA/OLA compliance through MAST SPMM Operating Model.
• Manage structured escalations and contractual remedies
• Run monthly vendor scorecards and performance review streams
Commercial Impact & Revenue protection
• Prioritize operational actions based on revenue at risk.
• Prevent SLA penalties and protect revenue continuity
• Translate operational trends into commercial insights
Data, Automation & Tooling
• Own operational dashboards
• Reduce manual workload and alarm noise
• Ensure data accuracy, auditability, and SPMM adoption
People Leadership & Culture
• Build and lead a high performing 24/7 NOC team, developing Tier 1–3 capability, succession plans, and operational readiness.
• Embed a culture of accountability, precision, and high performance.
• Communicate decisively with executives and clients, protecting credibility during incidents and ensuring accurate, timely updates.
Customer Success & Communication
• Own customer incident communications (templates, cadence, clarity).
• Present monthly stability updates and co create improvement plans with key clients.
• Partner with Commercial on performance reviews, ensuring transparent, evidence led discussions.
Core competencies, knowledge and experience :
• Commercial acumen: quantifies ops decisions in EBITDA terms.
• Crisis leadership-Decisive, calm, structured under pressure.
• Analytical & data driven; challenges noisy data; insists on accuracy.
• Influence & negotiation, especially with partners under performance pressure.
• Clear, concise communicator with executives, clients, and field teams.
• Owner mindset: closes the loop; zero tolerance for ambiguity.
Required Qualifications & Experience
• Qualifications: Bachelor / Diploma in electrical/Telecoms/IT/Industrial Engineering
• Advantageous: ITIL v3/v4 certification, PRINCE2/Change Management, Energy Management, Data Analytics (Power BI etc)
• Experience: 7–10+ years in large scale NOC/Operations within Towerco/Neutral Host/MNO; 3+ years leadership.
• Proven delivery of national scale uptime and passive infra performance (rectifiers, batteries, AC, gensets, energy telemetry).
• Demonstrated vendor governance with contractual enforcement (credits, penalties, proof of fix).
• Track record reducing energy cost/runtime through data driven methods and process optimization.
• Customer facing incident communication and escalation with commercial implications.
• Building/scaling a 24/7 NOC, including SOPs, playbooks, automation, and dashboarding.
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Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
What's in it for you
Who we are
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
Together we can.