Network Operations Shift Managers x 4

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

Role Purpose:The NOC Shift Manager is responsible for leading 24/7/365 TowerCo operational monitoring and real-time

management of tower passive infrastructure, power systems, and environmental alarms. The role

coordinates shift resources to ensure uninterrupted service availability for MNO tenants, proactively

identifying and resolving power, site, and infrastructure-related incidents. Acting as the Incident

Commander during high-severity outages, the NOC Shift Manager drives rapid triage, escalation, and

restoration efforts across internal teams, energy partners, vendors, security providers, and TowerCo field

operations.

Who you are

Key Accountabilities:

• Take accountability for 24/7 monitoring of tower

power systems (grid, DG, solar, BESS), passive

infrastructure, and environmental alarms.

• Manage real-time detection, triage, and

escalation of outages, theft events, generator

faults, and power failures.

• Lead P1/P2 incident response and act as Incident

Commander during major service-impacting

events.

• Ensure accurate logging, ticket creation, and

SLA-based prioritisation of incidents.

• Coordinate shift workers, manage rosters, shift

planning, leave schedules, and resource

optimisation.

• Ensure high-quality shift handovers with full

visibility of ongoing issues.

• Provide Tier 2 support and diagnosis for

escalated power and site-related issues.

Collaborate with field teams, energy service partners, TowerCo’s, and vendors to expedite resolution.

• Manage stakeholder communication during incidents, including MNO customers and internal teams

• Enforce NOC SOPs, change controls, maintenance windows, and site access protocols.

• Produce shift performance reports, including outage summaries, MTTR trends, SLA risks, and operational insights.

• Maintain complete, accurate, and audit-ready incident documentation. 

Core competencies, knowledge, and experience:

 • Strong understanding of tower passive infrastructure (towers, shelters, cooling, security systems).

• Experience with hybrid power systems: solar PV, BESS, DG, grid, ATS/AMF, rectifiers, -48V systems.

• Proficiency with monitoring systems (OSS, telemetry dashboards, SNMP tools).

• Ability to diagnose escalated power and infrastructure issues quickly and accurately.

• Strong organisational skills for shift management and resource planning.

• High emotional intelligence, conflict management, and leadership under pressure.

• Strong customer-centric mindset and communication capability.

• Experience managing multi-stakeholder environments including Esco’s, TowerCo’s, and vendor 

Must have technical / professional qualifications:

 • 3–5 years’ experience in NOC operations, preferably in a TowerCo or telecom environment.

• Experience coordinating shifts and operational teams in a 24/7/365 setting.

• Strong technical background in network or power operations with monitoring tool proficiency.

• Degree/Diploma in Engineering, IT, Telecommunications, or Operations qualification.

• ITIL certification or training is advantageous. 

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.