Specialist Contract Perfromance Analyst

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

Role purpose: The Contract Performance Analyst ensures effective delivery and governance of vendor provided O&M services by monitoring vendor output, tracking performance against contractual obligations, and validating service levels and service credits. The role drives commercial accountability through performance reporting, contract spend analysis, and identification of efficiency or improvement opportunities. It provides data driven insights that support vendor management, strengthen contract compliance, and ensure suppliers deliver consistent value, quality and operational reliability.

Who you are

Key accountabilities and decision ownership : 
•    Performance Data Validation and Reporting: Accountable for validating supplier performance data and producing accurate KPI/SLA reports.
Determines data accuracy issues and flags discrepancies requiring escalation.
•    Contract Compliance Monitoring: Accountable for tracking daily/weekly/monthly compliance against contractual obligations (PM, CM, refuelling, generator services).
Identifies and escalates non compliance or potential breaches to the Contract Performance Manager.
•    Service Credit and Claims Analysis
•    Accountable for conducting first pass calculations for service credits, penalties, and Shared Risk events.
•    Determines evidence completeness and data sufficiency prior to Contract
•    Performance Manager review.
•    Governance and Vendor Review Preparation: Accountable for preparing performance dashboards, pre reads, action logs, and supporting materials for governance meetings.
Ensures accuracy and readiness of all supporting documents before submission.

•    Stakeholder Coordination and Documentation Control
Accountable for coordinating data and information across Technical Operations vendors.
Ensures proper organisation, version control and accuracy of all performance documents and evidence repositories.

 Core competencies, knowledge and experience :
•    Performance analytics and reporting expertise. Strong capability to extract, validate, analyse and interpret O&M performance data (KPI/SLA outcomes, MTTR, PM/CM compliance, generator and fuel performance). Proficiency in Excel/Power BI and a high level of accuracy in reporting.
•    Contractual and SLA/KPI Framework Solid understanding of TowerCo O&M operations (PM, CM, refuelling, ticketing workflows, energy systems) combined with working knowledge of vendor contracts, service level frameworks and service credit and breach/escalation triggers. 
•    Experience with O&M Operations Systems and Tools. Understanding of TowerCo operational workflows.
•    Compliance and Documentation Control. Strong discipline in maintaining audit-ready evidence repositories. Version control and accuracy of Technical Operations performance documents and schedules.
•    Stakeholder and Governance Support. 

Must have technical / professional qualifications: 
•    Bachelor’s degree in information systems, or a related technical field.
•    Proven experience in Telecoms, or Technical Vendor Performance. 

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.