Specialist Operations & Maintenance x4 (Mpumalanga/Limpompo,KZN, Bloemfontein & Western Cape)

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

Role Purpose:

The Operations & Maintenance Specialist role is responsible for the complete technical operations end-to-end service providers contract performance management and is responsible for overseeing service providers and ensuring that all service delivery compliance requirements are aligned with the technical and commercial requirements of the specific TowerCo technical operations business unit and the related needs of the organization.  This role requires the ability to closely work with various stakeholders, including Vendors, Projects Teams, Supply chain management, health and safety, information and technology and other compliance departments to ensure effective service delivery other aspects include telecommunication site construction and telecommunication site, tower, foundation, energy, etc. modifications in the field including reporting, acceptance, multi-tasking, and problem solving for all technical work established by the company. Ensuring all on site activities are compliant with the best practices in H&S and quality.

Who you are

Key accountabilities and decision ownership: 

•    Initiate and follow through actions required to achieve, improve, or maintain the agreed infrastructure service levels within budget, time and quality.
•    Collaborate with internal stakeholders, including legal, finance, and procurement, to ensure that all contracts align with the organization's goals and objectives. Develop a reward based commercial agreement that will allow for performance-based remuneration and protect contract profitability while ensuring customer satisfaction and partner retention. 
•    Review and analyse contracts to identify any potential risks or issues and develop strategies to mitigate those risks.
•    Ensure that monitoring, measurement, reporting and evaluation of the Service Level Agreement KPIs are done to achieve value for money. The KPIs include target TTR, MTTR, MTBF, MTBSI & agree, maintain, and regularly review the SLAs and OLAs with the external service providers/contractors to ensure effective service delivery.
•    Ensure that contract details and requirements are communicated timeously to all internal stakeholders as necessary.
•    Ensuring all committed SLAs with various customers are met.

Core competencies, knowledge, and experience:

•    Proven experience in contract management or a related field 
•    Excellent negotiation and communication skills.
•    Strong attention to detail and ability to manage multiple contracts simultaneously.
•    In-depth knowledge of legal and regulatory requirements related to contract management.
•    Familiarity with contract management software and tools.
•    Ability to work independently and collaboratively with cross-functional teams.

Must have technical / professional qualifications: 
•    Grade 12 is essential.
•    Relevant Electrical and/or Mechanical and/or Facilities and /or Construction Management - 3 year Degree / Diploma (BSc, B.Tech, S4, N6, T3) (Essential)
•    3-5 years relevant Experience in network management

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.