Digital Payments Ecosystem Specialist
What you’ll do
Role purpose:
• Develop and implement digital payment strategies aligned with the company’s overall goals.
• Conduct market research to understand customer needs and preferences.
• Manage end-to-end digital products’ lifecycle, from ideation to post-launch evaluation.
• Collaborate with cross-functional teams including IT, Customer Experience, Marketing in the designing, launch of new digital & online products and services.
• Enhance the experience for customers by gathering and analysing customer feedback to drive continuous improvement.
• Develop and manage relationships with external partners.
Key accountabilities:
• Maintain and drive the strategic roadmap for digital payment solutions to achieve maximum adoption and overall growth.
• Identify opportunities for innovation and differentiation in the digital payments space – Evaluate emerging technologies, drive innovation by piloting new solutions and assessing their feasibility for integration into M-Pesa’s ecosystem.
• Continuously design and optimize digital & online solutions to improve user experience and functionality – Analyse customer feedback and usage to identify and address pain points.
• Consistent tracking & analysis of key performance metrics related to digital payments adoption, usage, revenue – Ensure analysis and reports are detailed and insightful enough for quick decision making.
• Collaborate with GTM teams in rolling out the overall GTM Strategy for digital solutions – Develop and execute campaigns promoting digital payment solutions, educate customers o the benefits and usage of the solutions and measure the effectiveness of these efforts and adjust the GTM strategies as need
Core competencies, knowledge, and experience:
• Strong stakeholder management skills
• Must be a critical thinker, innovative and agile.
• Ability to manage projects, multiple tasks and priorities effectively.
• Strong customer service and experience orientation
• Excellent analytical and problem-solving skills – Familiarity with data analysis tools and techniques
Must have technical / professional qualifications:
• Bachelor’s degree in Business Administration, Economics, Marketing, Finance or a related field
• Understanding of digital payment ecosystems and mobile financial services
• Minimum 2 years of working experience in a fast-paced industry e.g., telco, FMCG
• Excellent analytical, problem-solving, and business acumen
• Strong communication and interpersonal skills
• Ability to work effectively in a fast-paced and dynamic environment.
• Flexibility in working hours may be required o meet project deadlines.
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What's in it for you
We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.
Who we are
You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.