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Fraud Analyst

Posting Country:  Congo, the Democratic Republic of the
Date Posted:  27 Oct 2025
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. 
 

Job Summary

This function consists in supporting the GSM Fraud Manager in building the practical framework required to:

  • Identify actual and potential fraud.
  • Lead appropriate actions to stop and prevent fraud
  • Identify fraudsters.
  • Identify the data loss prevention breach.

KEY PERFORMANCE AREAS

 In the area of airtime and sim management end-to-end processes, analyze business processes, system configuration and integration versus control points in place to continuously assess pertinence of alerts. In this regard, he/she takes necessary actions for enhancing the alerts.

  • In the area of Mobile Money, monitor alerts and produce related reports daily.
  •  Following alerts enhancements identified during the above activities, design the changes and ensure their effective implementation.
  •  Establish incident report for any fraud cases.
  • Establish an alert bulletin for any suspected fraud.
  • To guarantee business continuity within the team, he/she will exceptionally extend his/her scope to Mobile money activity.
  • Data Loss Prevention alert check

SPECIAL WORKING CONDITIONS

  •  Should be ready to work above normal working hours
  •  English & French

QUALIFICATIONS & TRAINING

  • 5 year bachelor degree or 3 years bachelor degree with relevant work experience.  
  • Degree/Diploma in IT, Engineering, Finance or Law.   
  • Understanding of network, billing and IT systems
  •  Understanding of audit and/or financial analysis.
  • Computer literacy    Elaborate reports & presentations
  •  Strong analytical skills.

WORKING EXPERIENCE

  • 1 year experience Revenue Assurance or Fraud, Billing, VAS, Audit in telecom or CSRM environment.
  • Understanding of telecom systems functioning and CSRM environment.

CORE COMPETENCIES

  • High level in data mining    
  •  Proficiency in SQL
  • Results orientation :In order, his/her action to have a clear impact on the bottom line, issues should effectively and timely be closely looped.
  • Pro-activity : To prevent and minimize loss, better anticipate and take preventive actions rather than react and complain.)
  • Analytical though : Necessity to have a clear understanding of end-to-end process flow.
  • Personal motivation : Self-driven & committed to work towards goals achievement
  • Resilience : Maintain effective work behavior under pressures
  • Integrity and ethical behavior : Show no complacency against any suspected and/or confirmed negligence, unethical or even fraudulent behavior.

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

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