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Manager HR services

Posting Country:  CD
Date Posted:  25 Jun 2026
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. 
 

Role purpose

The HR Services Manager is responsible for supervising a team that provides HR support to Vodafone employees. This includes handling queries about pay, benefits, recruitment, graduate programs, HR systems, and other HR-related projects. The role ensures that HR services meet agreed standards, KPIs, and best practices, while continuously improving processes and moving toward automation.

Key Responsibilities

Team Leadership:

  • Full supervisory responsibility for HR professionals, setting direction and enabling performance.

Operational Support:

  • Ensures tasks align with global HR processes and are fit for purpose.

Process Improvement:

  •  Recommends and implements standards, ensuring KPIs and service levels are met.

Best Practices:

  •  Applies global HR practices and drives continuous improvement, especially toward automation.

Cross-functional Projects:

  • Leads projects, communicates effectively, and influences stakeholders to approve changes.

Strategic Oversight:

  • Reviews, evaluates, and prioritizes HR tasks using deep process knowledge.

Required Skills

  • Service Delivery & Customer Centricity
  • Employee Experience & User Experience
  • HR Transformation & System and Process Transformation
  • Strategic Mindset & Strategy Execution
  • People Development & Leading Culture Change
  • Data Analytics & External Insights
  • Resilience & Policy and Standards

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

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