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Senior Manager Fixed & Home Segment

Posting Country:  Congo, the Democratic Republic of the
Date Posted:  27 Oct 2025
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. 
 

JOB PURPOSE

The Senior Manager – Fixed & Home Segment leads the strategy, development, and commercial execution of Vodacom Congo’s fixed broadband and home connectivity offerings, including Fibre-to-the-Home (FTTH), Fixed Wireless Access (FWA), and router solutions. Reporting to the Head of Products & Segments, this role ensures robust portfolio management, pricing strategy, promotional excellence, and cross-functional alignment to drive subscriber growth, revenue, and customer satisfaction across residential and SOHO markets.

KEY RESPONSIBILITIES

A. Strategic Portfolio Management

  • Define and execute the FTTH and FWA product roadmap, including tiered service packages (Basic, Standard, Premium) and value-added bundles.
  • Develop multi-year growth plans aligned with network expansion targets, ensuring geographical coverage.
  • Lead lifecycle management: new product launches, performance reviews, portfolio rationalization, and end-of-life decisions.

B. Pricing & Commercial Strategy

  • Formulate pricing frameworks based on cost-to-serve, competitive benchmarks, and customer willingness-to-pay, ensuring margin optimization.
  • Design promotional strategies (e.g., installation incentives, bundled device offers, loyalty rewards) in collaboration with Marketing and Loyalty teams.
  • Oversee commercial negotiations with equipment suppliers, installation partners, and value-added service providers (e.g., streaming, security solutions).

C. Performance Monitoring & Analytics

  • Establish and track KPIs: subscriber net additions, ARPU, churn, installation lead times, average throughput, and NPS.
  • Drive use of analytics platforms to segment the customer base, identify upsell opportunities, and forecast demand.
  • Prepare and present monthly and quarterly business reviews, highlighting performance trends, risks, and opportunities.

D. Cross-Functional Leadership

  • Partner with Network Planning & Engineering to align product offerings with infrastructure capabilities, rollout schedules, and SLA requirements.
  • Collaborate with Sales & Distribution to ensure effective training, merchandising, and go-to-market readiness for home connectivity solutions.
  • Work with Customer Operations to streamline installation processes, set-up support, and escalations management for premium customers.
  • Engage with Finance & Revenue Assurance for P&L ownership, ROI analysis, and cost control measures.
  • Liaise with Regulatory & Legal to ensure compliance with licensing, regional service obligations, and consumer protection regulations.

AUTONOMY AND DECISION-MAKING

Without Prior Approval:

 

  • Propose and pilot tactical promotions and upsell campaigns.
  • Adjust service parameters (e.g., bandwidth tiers, trial offers) within approved guidelines.
  • Approve routine supplier or partner requests within budgetary limits

 

With Prior Approval:

 

  • Launch major portfolio changes (e.g., new package tiers, regional expansions).
  • Finalize strategic supplier contracts and large-scale installation incentives.
  • Launch major portfolio changes (e.g., new package tiers, regional expansions).
  • Finalize strategic supplier contracts and large-scale installation incentives.

SCOPE OF RESPONSIBILITY

  • Direct Reports: 1 Fixed & Home Segment Specialists.
  • Budget Ownership:  Responsible for fixed segment P&L, promotional spend, and incentive programs
  • Assets: Accountable for CRM, billing, provisioning systems, analytics platforms, and installation partner networks.

WORKING CONDITIONS

  • Work Risks: Screen time; occasional on-site visits to network and installation sites; flexibility during campaign periods.
  • Environment: Office-based with cross-departmental collaboration; may require travel to regional offices.
  • Hours: Monday to Friday, 08:00–17:00; flexibility for urgent launches or project milestones.

REQUIRED PROFILE

Education & Skills:

  • Bachelor’s degree in business administration, Telecommunications, Engineering, or related field; master’s preferred.
  • Strong proficiency in strategic planning, financial modelling, and data analytics (Excel, BI tools).
  • In-depth knowledge of fixed broadband technologies (FTTH, FWA), home networking, and customer experience management.

Experience:

  • 8+ years in product management or commercial roles within telecom or technology sectors, with at least 3 years in fixed broadband.
  • Demonstrated track record in managing fixed service portfolios, driving subscriber growth, and achieving financial targets.
  • Experience leading cross-functional teams and managing key stakeholder relationships.

Behavioral Competencies:

  • Strategic thinker with strong commercial acumen and customer focus.
  • Influential leader capable of driving alignment and motivating diverse teams.
  • Excellent communication and negotiation skills.
  • Resilient, adaptable, and results-driven in a fast-paced environment.

 

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

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