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Senior Manager Reporting & Analytics

Posting Country:  CD
Date Posted:  26 Oct 2026
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. 
 

Role purpose

 To lead CBU reporting, business intelligence and analytics, delivering trusted performance visibility and actionable insights that enable commercial growth, operational excellence and effective strategic decision-making.

Key accountabilities and decision ownership

CBU reporting and performance management

• Own the CBU reporting and performance-management framework, governance calendar and standards for executive, commercial, sales, operational and regional reporting.

• Lead day-on-day, week-on-week, month-to-date, month-on-month, year-to-date and year-on-year analysis to identify trends, gaps, risks and opportunities.

Business intelligence, dashboards and automation

• Lead the design, automation and continuous improvement of Power BI dashboards, scorecards and analytical products using SQL, Excel, Oracle and enterprise data platforms.

• Define self-service analytics, data visualisation and reporting solutions that improve access, adoption, consistency and speed of decision-making.

Commercial and customer performance insights

• Oversee analysis of revenue, average revenue per user, customer base, usage, acquisition, churn, traffic, offers, products, promotions and pricing performance.

• Lead diagnostic deep dives that explain variances and performance drivers and convert findings into practical recommendations for growth and operational improvement.

• Evaluate campaigns, product launches, pricing actions and commercial initiatives through pre- and post-performance assessments.

Sales, distribution and regional analytics

• Provide end-to-end visibility of connections, activations, SIM registration, airtime sales, gross additions, channel performance and point-of-sale productivity.

• Oversee analysis of field execution across regions, territories, distributors, channels, routes and points of sale, including coverage, outlet productivity and distribution effectiveness.

• Monitor Distribution Management System performance and deliver actionable insights to Sales Operations and regional leadership.

Commissions and incentive performance

• Oversee the monitoring and evaluation of sales commission and incentive schemes, including implementation, effectiveness and performance outcomes.

• Ensure commission calculations and incentive reports are validated and support reconciliation and payment verification with Finance and Billing.

Data governance, quality and control

• Establish data definitions, validation, reconciliation and control standards that create a reliable single source of truth.

• Ensure accuracy, completeness, consistency and integrity across reports, dashboards, analytical models and management submissions.

• Lead resolution of material data-quality issues with Technology, Finance and business data owners.

Stakeholder partnership and executive decision support

• Act as the senior analytics partner to Commercial, Finance, Sales, Marketing, Customer Value Management, Network, Strategy and regional leadership.

• Translate complex data into concise executive insights, recommendations and decision papers tailored to stakeholder needs.

• Align performance analysis and reporting priorities with business objectives and strategic initiatives.

Team leadership and capability development

• Lead, coach and develop reporting, business intelligence, business-performance and sales-analytics resources.

• Set team priorities, quality standards and delivery expectations while building succession, analytical capability and a high-performance culture.

• Promote data-driven decision-making, analytical discipline, innovation and continuous improvement across the organisation.

Core competencies, knowledge and experience:

• Extensive experience in BI, analytics, reporting and commercial performance management.
• Strong telecom commercial, sales, distribution and financial acumen.
• Proven ability to translate complex data into concise executive insights and recommendations.
• Leadership experience with strong stakeholder influence across senior and cross-functional teams.
• High analytical rigour, strategic thinking, judgement and attention to detail.

Must have technical / professional qualifications:

• Bachelor's degree in Statistics, Mathematics, Economics, Engineering, Computer Science or a related field; postgraduate qualification is an advantage.
• Advanced Power BI, SQL and Microsoft Excel.
• Working knowledge of Oracle databases, data warehouses, data modelling, ETL and data-validation techniques.
• Experience in forecasting, statistical analysis, dashboard development and business-case evaluation.
• Telecommunications or another data-intensive industry experience for at least 5 years.

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

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