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Senior Specialist Product Development

Posting Country:  Congo, the Democratic Republic of the
Date Posted:  14 Sept 2026
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. 
 

Role purpose

Deliver digital revenues for Vodacom through product capability development, management and continuous improvement. The Product Specialist: Capability Development is fully responsible for ensuring capability and platform delivery, customer adoption, revenue uplift (from a product and data consumption perspective) and a highly rated customer experience. It must own the feature and function roadmap for key Digital initiatives and ensure its execution in close collaboration with the technical, segment & marketing teams across opcos. 

The key responsibilities for this role include

•  Develop and agree overall function & feature roadmap and approach for digital products and platforms
•    Increased customer revenue through digital and data revenue streams
•    Provide customers with a digital ecosystem that enables a best in class, seamless anywhere experience
•    Manage digital driven data growth on the Vodacom opcos networks through an optimised digital product offering while driving a high-quality data experience for Vodacom customers.
•    Manage technology and regulatory impacts in collaboration with the relevant business stakeholders.

Key accountabilities and decision ownership Who you are

• Customer Experience
•    Bring customer experience into every decision
•    Listen and ask questions to understand our customers’ needs
•    Ensure every digital and data journey is exceeding world class customer experience standards
•    Data & Digital strategy execution
•    Create overall functional roadmap and obtain organisational buy-in
•    Drive delivery of projects to achieve business objectives.
•    Run initiatives to improve customer satisfaction, adoption, usage, transactions and revenue
•    Commercial Ownership of Data & Digital KPI’s
•    Drive revenue and customer growth
•    Enable improvements of customer satisfaction measurement for all data & digital journeys
•    Drive customer engagement of data and digital products
•    Continuous monitoring of performance across services and projects
•    Subject Matter Expert, Organisational Leadership and communication.
•    Vodacom champion for Digital 
•    Obtain buy-in across the opcos and work closely with technology and marketing to ensure that digital forms part of future data propositions. Ensure timely delivery of these propositions..
•    Build very close relationships with Opco and IB Marketing, Segment, Technical, Support and other teams to ensure growth of these products to achieve KPI’s
•    Remove operational and execution barriers

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

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