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Senior specialist Investigation M-pesa

Posting Country:  Congo, the Democratic Republic of the
Date Posted:  6 Nov 2026
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. 
 

JOB OBJECTIVES

  • Lead the investigation team by assigning tasks and ensure team members are delivering assigned tasks as per the Vodacash/Vodacom/Vodafone policies and procedures
  • Lead, participate in, conduct independently investigations.
  • Ensure that all reported allegations of fraud and crime affecting Vodacash DRC are investigated as per policy standards and DRC law.
  • Ensure that where necessary as a preventative measure a precautionary suspension is enforced.
  • Investigating financial crimes, internal wrongdoing, ethics concerns and any other allegations as directed by the management.
  • A strong understanding of statutory requirements as well as regulatory requirements and frameworks.
  • End to end investigation from conducting interviews, gathering evidence, taking statements, analyzing and writing reports.
  • Working with external bodies i.e. law enforcement, external law firms, and related professionals during the course of the investigative process.
  • Participating in criminal, civil and Country/Regional Disciplinary Committee proceedings as required
  • Travelling as directed or required throughout the region to conduct investigations

Technical professional expertise

  • Knowledge of criminal law, Regulation of Investigatory Powers Act, Data Protection Act and MoneyLaundering legislation
  • Knowledge of Telecommunications Fraud
  • Experienced negotiator, able to display innovative ideas and apply fresh ideas to solve issues
  • Demonstrable track record of a commercial approach to security and investigations
  • Must show a broad vision for the future threat landscape
  • A decisive person, able to guide and exercise control within a diverse population and within a rapid and fast moving company
  • Experienced in investigations
  • Conduct investigations in accordance with Vodacash/Vodacom policies and procedures (Evidence sourcing, investigations, witness interviews, etc.).
  • Identify, recommend and implement internal control measures to pro-actively prevent incidents of economic crimes against Vodacash.
  • Produce quality reports in accordance with business requirements.
  • Liaison with all Vodacash staff and clients.
  • Compilation of disciplinary bundles and giving evidence at disciplinary enquiries where required.
  • Ensure proper filing of all records in accordance with policy, legislation and business procedure.
  • Pro-active identification of criminal syndicates and further addressing such threats in a quick and effective manner.
  • Liaison with all stakeholders, clients, external complainants, etc

Job specific requirements

  • At least five years of practical experience as a lawyer, judge, investigator, or in a related field.
  • A Law, Criminology or Forensic degree is essential
  • Right to appear in court
  • Policies and procedures, best/recommended practices and internal processes
  • Corporate Environment
  • Legislation
  • Disciplinary Enquiry and Legal Proceedings
  • Investigation Skills
  • Conflict Management
  • Risk Assessment
  • Interpersonal Skills
  • Report writing
  • Communications Skills

Competencies

  • Delivering Results and Meeting Customer Expectations
  • Following Instructions and Procedures
  • Writing and Reporting
  • Adhering to Principles and Values
  • Working with People
  • Presenting and Communicating Information
  • Analyzing
  • Relating and Networking
  • Coping with Pressures and Setbacks
  • Planning and Organizing
  • Achieving Work Goals and Objectives
  • Integrity and ethical behavior
  • Good in Team management

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

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