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Specialiste Intelligent an Agentic Automation

Posting Country:  Congo, the Democratic Republic of the
Date Posted:  5 Jun 2026
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. 
 

Role Purpose

The Specialist Intelligent & Agentic Automation is responsible for driving the full lifecycle of automation and AI-powered process optimization initiatives across Customer Operations.
The role manages automation from end-to-end process mining, discovery, documentation, design, backlog management, delivery, testing, deployment, monitoring, and benefits tracking.
The specialist ensures strong collaboration with Technology teams, promotes automation adoption, and supports COPS transformation priorities by delivering measurable business value and operational efficiency.

Key Accountabilities

A.End-to-End Automation Lifecycle Ownership

  • The Specialist leads and executes all stages of the Intelligent Automation journey:
  • Process Mining
  • Process Discovery
  • Pre-Due Diligence (Pre-DD) Assessment
  • Process Documentation
  • Backlog Management
  • Functional Acceptance Testing (FAT) & User Acceptance Testing (UAT)
  • Delivery Management with Technology Teams
  • Go-Live & Monitoring
  • Benefit Monitoring & Value Tracking
  • Live Process Monitoring & Continuous Optimization

B.Roadmap & Transformation Management

  • Maintain and update the Intelligent Automation Roadmap for COPS.
  • Align automation priorities with operational strategy and fiscal year objectives.
  • Drive adoption of automation, AI Agents (n8n, Zapier, Make.com), and digital workflows across departments.
  • Support change management, training, and process transformation efforts.

C.Report & Performance Management

  • Produce automation performance dashboards and management reports.
  • Track process KPIs, robot utilization, exception trends, and business benefits.
  • Present insights into leadership and recommend improvement actions.

Job Knowledge

  • Business Analysis & Requirements Engineering
  • Process Mining concepts and tools (UiPath/Celonis)
  • RPA and Intelligent Automation capabilities (UiPath preferred)
  • AI Agent orchestrators (n8n, Zapier, Make.com)
  • Workflow integration, APIs, and system architecture basics
  • Telecom operations processes (desirable)
  • Agile project delivery (Scrum/Kanban)

Job Related Skills

 

  • Strong end-to-end project ownership
  • Excellent documentation and modeling (BPMN)
  • Analytical and problem-solving skills
  • Strong coordination, stakeholder management, and communication
  • Ability to manage multiple initiatives in parallel
  • Reporting & dashboarding (Excel, Power BI, UiPath Insights)
  • Strong organizational skills and prioritization
  • Continuous improvement mindset

Qualification & Experience

  • 3–5 years of Business Analysis or Process Optimization experience
  • 2+ years in RPA, automation, or digital transformation programs
  • Experience with process mining (advantage)
  • Experience in technical/IT environments
  • Familiarity with AI/automation orchestration tools

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

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