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Specialist: Quality Assurance

Posting Country:  Lesotho
Date Posted:  13 Apr 2026
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. 
 

Join Us

The Specialist: Quality Assurance (Products & Services) is responsible for ensuring that all products, services, pricing changes, digital journeys, and customer-facing experiences are thoroughly tested, verified, and optimized before and after launch.

Key accountabilities and decision ownership: 

  • Develop and execute detailed test cases for new and enhanced products, bundles, promotions, tariffs, digital journeys, and M-Pesa services
  • Ensure full compliance with commercial, regulatory, and security requirements before approving launches.
  • Validate pricing displays, bundle purchase flows, cancellation rules, T&Cs, and customer communication.
  • Collaborate with Products & Pricing, Marketing, Digital, M-Pesa, Billing, Charging, Technology, and Customer Care teams throughout development cycles.
  • Monitor KPIs and customer adoption patterns after launch to identify potential defects or performance gaps.
  • Maintain comprehensive QA documentation: test plans, execution logs, defect logs, sign off documents.
  • Prepare weekly and monthly reports on quality performance, defects, customer impact, and product health.
  • Support audit readiness and compliance reporting.

Competencies:

  • Strong understanding of telecom product development and lifecycle.
  • Knowledge of pricing, charging, provisioning, rating engines, and customer bill impact.
  • Proficiency in test case design, defect analysis, and quality documentation.
  • Familiarity with digital platform testing, API validations, and journey mapping.
  • Data analysis skills for interpreting logs, KPIs, and customer trends.

professional qualifications:

  • Degree in Business, Quality Management, Engineering, IT, or related field
  • 3–5 years’ experience in Quality Assurance or similar role
  • Experience in telecom, customer experience, IT, or service delivery is an advantage
  • Certification in Quality Management (e.g., ISO, Six Sigma) is a plus

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

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