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Acquisition Coordinator

Posting Country:  MZ
Date Posted:  12 May 2025
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. 
 

Role purpose: 
Vodacom Mozambique is looking for a talented and results-oriented Vendor Acquisition Coordinator to join the E-Commerce team. The incumbent will be responsible for managing the relationship with key vendor accounts to meet customer needs. This position is ideal for individuals with a start-up mindset, problem solving skills and motivation for continuous improvement.


Key Responsibilities: 

 

•    Serve as the primary point of contact for key sellers, providing exceptional support and guidance.
•    Develop and maintain strong relationships with sellers, understanding their needs and business objectives.
•    Conduct regular account reviews to assess seller performance and identify areas for improvement.
•    Analyze seller performance metrics and provide actionable insights to improve sales and operational efficiency.
•    Collaborate with sellers to develop and implement strategies for product listings, pricing, promotions, and inventory management.
•    Monitor marketplace trends and competitive landscape to provide sellers with timely recommendations.
•    Drive sales growth by identifying and leveraging opportunities to expand product offerings and increase seller engagement.
•    Work with marketing and promotions teams to create and execute targeted campaigns that drive traffic and sales for key sellers.
•    Address and resolve any issues or concerns raised by sellers promptly and effectively.
•    Mediate disputes between sellers and customers, ensuring a fair and satisfactory resolution.
•    Work closely with the customer service team to streamline processes and enhance the overall seller experience.
•    Utilize data analytics tools to track and report on key performance indicators (KPIs) for seller accounts.
•    Prepare regular reports for senior management, highlighting seller performance, growth opportunities, and potential risks.
•    Use data insights to make informed decisions and recommend improvements.
•    Coordinate with internal teams such as marketing, operations, and customer service to ensure alignment and support for sellers.
•    Participate in cross-functional projects aimed at enhancing marketplace features and functionality.

Key competencies, knowledge, and experience:

 

•    Proven track record of managing key accounts and driving sales growth in an online marketplace setting.
•    Experience with e-commerce or retail would be an advantage.
•    Excellent verbal and written communication skills to effectively interact with sellers, internal teams, and customers.
•    Expertise in negotiating and mediating to resolve conflicts and ensure mutual benefits.
•    Ability to develop and implement strategic plans that align with the marketplace's goals and objectives.
•    Proficiency in using data analysis and reporting tools, such as Excel, Google Analytics, and CRM systems.
•    In-depth understanding of how online marketplaces operate, including the business models, key players, and competitive landscape.
•    Familiarity with digital marketing strategies and tools, including SEO, PPC, email marketing, and social media marketing.
•    Knowledge of product lifecycle management, including sourcing, listing, promotion, and discontinuation.
•    Understanding of how to optimize product listings for search and conversion.
    

Key performance indicators:

 

•    Seller Performance (Catalog, Sales, Ratings, and Fulfilment)
•    Seller retention rate.
•    Active sellers.


Personality traits:

 

•    Takes initiative to identify opportunities and address potential issues before they escalate.
•    Meticulous in managing seller accounts and monitoring performance metrics.
•    Focuses on achieving measurable outcomes and delivering value to sellers and the marketplace.
•    Demonstrates integrity and honesty in all interactions and decisions.


Technical/professional qualifications: 

 

•    Bachelor’s degree in business, Marketing, E-commerce, or a related field.
•    A minimum of 3 years of professional experience in in e-commerce, online marketplaces, or account management.

 

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

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