Forensic Fraud Investigator

Role purpose: Competent Forensic Investigator to lead and manage all fraud investigations within our organization. The Investigator will operate under a forensic mandate, developing and implementing policies and procedures to uphold Vodacom/Vodafone standards. Additionally, the Investigator will support the Fraud Forensic team with field investigations when necessary.

Key accountabilities and decision ownership: 

•    Ensure the proper investigation of internal and external fraud Incidents against Vodacom properties and personnel.
•    Ensure all investigations are conducted in compliance with Vodacom policies and procedures, including evidence sourcing, investigations, and witness interviews. 
•    Identify and recommend internal control measures to pro-actively prevent frauds and economic crimes against the Company.
•    Build professional relationships with law enforcement and other network operators to assist with criminal trends/ investigations.

Key performance indicators:

•    All reported allegations of fraud and crime affecting Vodacom investigated as per policy standard and country law. 
•    Regularly review the fraud monitoring systems standards and be responsive to changes in the threat environment.
•    Ensure that fraud risk assessments are conducted for all Vodacom products and services and ensure that adequate awareness is created around fraud / economic crime across the business and the company.    

Core competencies, knowledge, and experience:

•    Telecommunication or investigative experience,
•    Good written, presentation and verbal communication skills both English and Portuguese. 
•    Strong Interviewing skills, Analysing and presenting statistical information.
•    Proficiency in at least one data analysis tool e.g., Power BI, SPSS, IDEA, ACL, Business Objects
•    SQL and database experience and ADVANCED proficiency in Excel would be a serious advantage.

    Must have technical / professional qualifications: 

•    Degree from a recognized university either in Information Systems or Computer Science/Business Analysis/Project Management /GSM Forensic Analysis is essential.
•    Knowledge of fraud/auditing practices