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Intern Fault Managment

Posting Country:  Mozambique
Date Posted:  11 Sept 2025
Full Time / Part Time:  Full Time
Contract Type:  Fixed Term Contract

At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. 
 

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Job Description:
We are looking for a proactive intern with a strong interest in telecommunications networks to support fault management in CORE network elements (Switches, MGWs, Routers, Servers). The goal is to ensure all Service Level Agreements (SLAs) are met, contributing to the network’s performance and reliability.

 

Main Responsibilities:

  • Support the identification and resolution of faults in CORE network components, in collaboration with the NOC/Switching team.
  • Interact with teams such as Switching, BIT, VAS, and ASOC to facilitate problem resolution.
  • Monitor CORE network performance using tools like Netcool, NetAct, among others.
  • Participate in responding to critical and emergency incidents, following escalation procedures.
  • Perform daily Level 1 (L1) maintenance routines to ensure compliance with defined KPIs (CSR, ASR, PDP Success Rate, Paging SR, LU SR, Roaming LU SR, NTAS-Registration SR, etc.).

 

Requirements and Desired Skills:

  • Ongoing higher education in Telecommunications Engineering, Computer Science, or related fields.
  • Basic knowledge of CORE/BIT and VAS networks is an advantage.
  • Interest in network monitoring tools and diagnostic methodologies.
  • Ability to work in a team, in shifts, under pressure, and multitask.
  • Good verbal and written communication skills.

 

What We Offer:

  • Practical learning opportunity in a dynamic environment.
  • Technical mentorship from experienced professionals.
  • Possibility of growth and future integration into the company.

 

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

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