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Specialist: HR Services

Posting Country:  Mozambique
Date Posted:  26 Feb 2025
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. 
 

Role purpose: 

Delivers exceptional employee experience through solutions and operational support, in line with HR Services strategy. 
Includes the delivery of HR operations processes such as reporting, data management & visualisation, HR process improvement, ensuring compliance with Mozambican law, stakeholder management and query handling, etc.  


Key accountabilities and decision ownership: 

  • Drive the culture of process improvement with focus on automation, self-service, data integrity and excellent service to HR internal customers.
  • Create and maintain HR KPI dashboards, deliver routine & ad-hoc reports of data results, presenting and explaining findings.
  •  Review HR processes regularly to ensure compliance and evaluate efficiency and effectiveness. 
  •  Provide advisory services to employees on all HR policies and processes queries to ensure positive employee experience,
  •  Deliver day-to-day operation of the HR services area (employee onboarding & offboarding, system changes, HR audit and inspection requests, and other duties as assigned), and ensures HR process compliance with Mozambican law.
  •  Act as a liaison to all employee’s third-party service providers and ensure quality service are offered as per agreed MOU/Contract.


Core competencies, knowledge and experience:

  • Strong communication, analytical and problem-solving skills.
  •  Experience transforming requests into a visual story to help end users identify areas of strength and opportunities for improvement.
  •  Ability to manage priorities across different projects and work efficiently under tight deadlines.
  •  Intellectually curious, proactive, and highly adaptable self-starter. Experience with RPA is a plus.

 

Key performance indicators:

  • Delivery of HR dashboards & key people insights, and continuous improvement of data integrity in HR systems
  •  Enhancement, improvement & automation of HR processes
  •  Effective communication, stakeholder management, and exceptional employee Experience delivered 
  •  100% adherence to HRS KPI’s: On time delivery, ENPs, Logging time.

 

Must have technical / professional qualifications: 

  • Bachelor’s degree Human Resources, Business Management, Statistics.
  •  Advanced Excel skills (queries, lookups, data visualization) with the ability to quickly learn new tools to automate processes.
  •  2 to 3 years HR operations experience.
  • Payroll experience is a plus.

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

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