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Specialist: RPA Business Analyst

Posting Country:  Mozambique
Date Posted:  29 Oct 2025
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. 
 

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

Role purpose:
The role is to drive the overall business process analysis and design within the Robotic and Automation team, grant seamless coordination help plan, and execute the automation of business processes across the organization.

 

Key Accountabilities:

 

•    Can review operations processes to document feasibility of robotics and Acting as the delivery SPOC towards any customer on the entire new developments requirement.
•    Business requirements specification document to include all process scenarios and steps, solution design and management.
•    Effectively communicate lean principles required for process optimization.
•    Support & maintain the automation environment by solving issues emanated from the bot control room or business.
•    Ensure continuous engagement and alignment with the IT department to ensure changes to core systems are catered for within new & existing bot(s) driven.

 

What we are looking in you:


•    Degree in Business Administration, Computer Science (or related degree or experience) or equivalent experience required.
•    Lean/Six Sigma certification is a plus, knowledge of scripting.
•    2+ Experience in Business Analysis , KPI’s definition and monitoring
•    RPA Business Analyst Certification (desirable).
•    Analytical and Problem solving skills; Team player, yet able to work independently.
•    Exposure to ITIL processes and best practices.  
•    Strong communication, including written and presentations, active listening, relationship building.
•    Telecommunications industry experience is an advantage.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

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