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USSD and VAS Support

Posting Country:  Mozambique
Date Posted:  2 Oct 2025
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. 
 

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

Role purpose:
Oversee the technical aspects of the billing system with respect to Commercial products and services through USSD and App channels, ensuring its reliability, scalability, and efficiency. This role involves carrying out operational tasks at a technical level, covering tasks of greater complexity and/or greater importance for the area.

Key Accountabilities:

  • 24/7/365 IT service operation to ensure high availability of all platforms, applications, and services.
  • Oversee the implementation, and maintenance of the billing system to ensure optimal performance, and ccontinuous improvement of all operational KPIs, service quality and reduction of customer complaints based on analytics and end-to-end optimization.
  • Collaborate with cross-functional teams, including marketing, sales, engineering, and design, to resolve technical issues.
  • Conduct regular system audits and performance evaluations to identify and address potential issues.
  • Manage system upgrades, migrations, and enhancements to support business growth and regulatory compliance


What we are looking in you:

  • Bachelor’s degree in computer science, Information Technology, or a related field.
  • Deep knowledge of consumer product and service development, roaming and GSM network provisioning.
  • Strong understanding of platform architecture and design, including scalability, security, and performance.
  • Strong problem-solving and analytical skills, with the ability to make data-driven decisions.
  • Effective communication and interpersonal skills.
  • Ability to work collaboratively in a fast-paced environment.
  • Extensive experience in billing operations and system management.
  • Strong understanding of USSD application development and integrations.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

Apply now »