Vodashop Supervisor - Maputo
Join Us
At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
What you’ll do
Role purpose:
Vodashop Supervisor is responsible for guaranteeing excellent customer experience by ensuring resources, services, operations, and customer focus all over the store.
It is responsible for monitoring daily sales, stock management (stock availability, stock requisition, stock reconciliation), Mpesa and Super-agent tills operations and daily counting & reconciliations.
Control:
Attendance and evaluation of the agents; maintain good levels of customer service as well as interaction with different support departments, (warehouse, finance, IT helpdesk, security, Retail operations) proposing measures aimed at the best service, always preserving the Vodacom Group policies.
Key Accountabilities:
- Ensure that Sales and TNPs Targets are achieved by Managing the Customer Service Agents and store;
- Opening and Closing of the Store, as well as the process of bank deposits, Stock counting, Agent & Super-agent daily reconciliation. Reconciliation of physical stock versus x3 system;
- Develop and implement personal development plans, manage staff according to requirements and ensure the good performance of each;
- Manage disciplinary personnel issues in accordance with the labor law in place.
What we are looking in you:
- Bachelor's degree or Degree in Economics and Management / Accounting and Audit, Marketing and / or related area;
- Training in stock management and team management is an advantage;
- Further diplomas and certificates in Distribution, sales skills, team/HR management will be an advantage;
- Minimum 2 to 5 years professional experience in sales and distribution;
- Customer FOCUS – Customer centric;
- Creative and innovative thinking;
- Problem solving and Analysis;
- Understanding leadership and strategies.
At Vodacom, we believe diversity drives innovation. We encourage talented, ambitious, and passionate women to apply and join our team. If you are looking for a workplace where your voice is valued, your growth is supported, and your ideas can make a real impact, this is your opportunity. Apply today and help us shape a more connected, inclusive, and digital future.
Application Deadline: 13 August 2026.
Who we are
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
Together we can.