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Data Analyst Customer Experience

Posting Country:  LS
Date Posted:  27 Jan 2026
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. 
 

Join Us

Role Purpose 
Drive operational excellence through strengthening data-driven decision making and transforming raw data into actionable insights, driving strategic decisions and optimizing business performance. Using  Data by collecting, cleaning, and analyzing data to find trends and insights, then presenting them via actionables, reports and dashboards to help businesses make informed decisions. 
 Key Accountabilities
⦁    Through Data Develop and implement strategies meant to improve IVR System as the main channel for COPS
⦁    Ensure high IVR containement rate target is met  as per annual targets by developing and implementing self-service initiatives that are meant to contain customers at IVR level. Also working with RPA team for automation solutions.
⦁    Collect, clean, and validate data from primary and secondary sources 
⦁    Analyze complex datasets to identify trends, patterns, and correlations using statistical techniques.
⦁    Responsible for developing and preparation of Customer Experience Reports with clear and compelling data visualizations (charts, graphs, dashboards)
⦁    Prepare and present trace reports and summary and report Weekly and monthly for Self-Service channels 

Competencies
⦁    Excellent analytical & problem-solving
⦁    Excellent communication skills
⦁    Persuasive communication
⦁    Strong detail-oriented Skills
⦁    Agile Mindset

Qualifications and Experience
⦁    Bachelor's degree in a quantitative field (Math, Stats, CS, Econ).
⦁    Proven experience as a Data Analyst or in a similar role.
⦁    Proficiency in SQL for data extraction and manipulation.
⦁    Strong skills in Excel (pivot tables…etc.).
⦁    Experience with data visualization tools .
⦁    Solid understanding of statistical methods and modeling.

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

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