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System Analyst

Posting Country:  Lesotho
Date Posted:  25 Sept 2026
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. 
 

Join Us

The System Analyst’s role is to review the business processes and  annual proposed business requirements, system integrations and so as to ensure purpose fit business processes for the business unit and manage the requirements ensuring successful project initiation and quality control. This is achieved by using Agile methodologies in Business Analysis to ensure rapid results. Efficiency will also be improved by liaison with business as well as other Vodacom OPCo’s to establish best solutions and leverage on any existing solutions. The Systems Analyst will also engage in proactive business requirements gathering and business process improvement aimed at continuous delivery and operations improvement in Loyalty and across Vodacom Lesotho.

Key accountabilities and decision ownership: 
•    Maintain business requirements repository
•    Prototype assessment & usability review for solutions.
•    High level understanding of network/solution architectures in order to advise business teams on the feasibility of their requirements. 
•    For any given solution, understand which systems are involved as well as the interaction between each element.
•    Identify and lead Business Process improvement
•    Requirement management and traceability

Key performance indicators:
•    Solution intent and Business Requirements Documentation
•    Process documents and user acceptance testing certificates
•    Successful by Product Owner mentorship.

Core competencies, knowledge and experience:
•    Business writing and requirements engineering
•    Experience managing the development life-cycle for agile software development projects
•    Knowledge of integrations, business process management and automation

Must have technical / professional qualifications: 
•    Bachelor of Science (or related IT/Engineering) degree
•    2+ years of technical Application administration experience/product ownership

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

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