Executive Head: Business Performance

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The number 1 Top Employer in South Africa. 
Certified by the Top Employer Institute 2025.

Role Purpose/Business Unit:

• This leadership role is responsible for providing data-driven insights into business performance, supporting strategic decision-making across sales, marketing, and operations and systems support. The Team Lead will oversee a team responsible for reporting and analysis, including commission policy management, customer segmentation and intelligence, target management, business operations analysis, and sales systems support.
• Works closely with the various Sales and Back-office teams to enable the business growth ambitions.

Your responsibilities will include:

Strategy Formulation & Execution:

• Develop, track and report on key metrics related to sales, marketing, operations, and overall business performance.
• Analyse business data to identify trends, patterns, and opportunities to inform proactive and reactive strategies.
• Conduct ad-hoc analyses to address specific business questions through a data-driven approach, supporting strategic decision-making.
• Design and maintain commission policy that align with business objectives and incentivise desired sales behaviours.
• Analyse the effectiveness of commission policies, identifying areas for improvement.
• Manage commission-related inquiries and disputes.
• Develop and maintain customer segmentation models based on Vodacom Business customer models.
• Analyse customer data to generate intelligence for sales and marketing teams to support targeted campaigns and personalised engagements.
• Develop and maintain customer profiles, including their purchase history, preferences, and engagements.
• Develop and implement realistic and achievable targets with and for sales teams.
• Provide support to sales teams on the use of sales systems.
• Collaborate with IT to implement system upgrades and enhancements .

Business Enablement

• Prepare regular sales and operational performance reports and communicate key findings and recommendations to senior management and other stakeholders.
• Collaborate with other departments to gather and integrate data to ensure a single source of truth, accuracy and completeness.
• Monitor sales performance against targets while identifying and providing feedback on any gaps or areas of focus and improvement.
• Monitor the effectiveness Business Operations and suggest areas of improvement.

Stakeholder Management

• Build collaborative partnerships and alliances for sales success.
• Manage and collaborate with Vodacom Business management and sales leadership to develop growth plans for the Business
• Collaborate with other departments (e.g., product, marketing) to improve bid competitiveness: Ensure alignment on offerings, pricing, and value proposition.
• Collaborate, champion and enable effective leadership and cross-functional working relationships to create a unique, superior customer experience based on leadership practice.
• Provide specialised and technical support to internal and external stakeholders to ensure achievement of functional and organisational objectives
• Establish and monitor healthy, diverse internal relations and implement remedial actions where required, in the achievement of organisational goals.
• Develop and maintain key account relationships with channel partners, ensuring that channel partners are aligned to the customer experience expectations and to the sales partner strategy framework.

Delivering through People:

• Set team goals and objectives aligned with overall business objectives.
• Build a high performance & diverse organisation, focused on generating growth opportunities from clients and prospects, and driving unique growth and development opportunities in line with relevant revenue & margin targets to be achieved.
• Support and enable the team to succeed by driving skills development and future-fit talent in line with business strategy
• Oversee the activities of the team to ensure effective delivery of business outcomes.
• Support and enable the team to succeed by encourage frequent knowledge sharing between team members, amongst other enablement initiatives.
• Develop a high performing team by embedding formal performance management process, informal coaching and continuous 1:1 performance discussions
• Embed the Spirit of Vodacom by living the Spirit behaviours and culture codes, ensuring consistently high Spirit engagement levels.
• When required, initiate disciplinary processes for team members calling on support from HR when required
• Resolve grievances raised by team members and escalate only if required
• Motivate team members and ensure that their efforts are recognised by using Vodafone Stars platform.

The ideal candidate for this role will have:

• Minimum 8 years’ Business and Data Analytics experience in related environments e.g. (ICT) with demonstrated experience in:
  
  • Strong analytical and problem-solving skills.
  • Proficiency in data analysis tools and techniques.
  • Excellent communication and presentation skills.
  • Experience with sales systems
  • Strong understanding of sales and customer lifecycles.
  • General management skills – particularly strategy, finance; marketing and HR
• +5 years management consulting and people management experience

Technical Competencies 

• Strategic mind set and out of box thinking
• Experience in solution selling within enterprise customers
• Deep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisation
• Ability to translate customer’s objectives and strategy into relevant Vodacom Business propositions
• Robust understanding of account P&L
• Experience working in multinational matrix organisation
• Successful track record of managing multi- industry sales teams and demonstrate profitable revenue growth
• Strategic Thinking: Effectively delivers against assigned strategy, exceeding expectations. Translates strategy into clear areas of focus and priorities

Behavioural Competencies

• Customer Focus: Prioritizing customer needs and delivering excellent service
• Accountability: seeks feedback and identifies opportunities for improvement or innovation
• Collaboration: Actively fosters collaboration, seeks input and effectively partners
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
• People Management: Ensure team work together to deliver on their responsibilities creating accountability and ownership
• Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.

Closing date for Applications: 28 August 2025. 

The base location for this role is Vodacom, Midrand Campus.  

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.