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Key Accounts Manager

Posting Country:  ZA
Date Posted:  3 Oct 2025
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. 
 

When it comes to putting people first, we're number 1. 

The number 1 Top Employer in South Africa. 
Certified by the Top Employer Institute 2025. 

 

Role Purpose/Business Unit:

 

Responsible for high potential and high-performance strategic accounts. Ensures profitable margin levels and direct key account relationship of a vertical within the Sales Cluster.  Drives the penetration of strategic accounts and their development. This includes upselling strategies to provide the widest possible range of products and solutions set from Vodacom Business Africa’s  portfolio as well as appropriate churn prevention strategies to ensure that their strategic accounts remain Vodacom Business Africa’s customers. 

Your responsibilities will include:

 

  • Executes strategic agenda by identifying, leading and closing strategic account opportunities
  • Delivers insights-led capability to build trusted advisor status and push ‘Fixed’ products onto largely mobile accounts
  • Responsible for being aware of competitor strategy, opportunity management and building competitive business models to maximise strategic account potential
  • Interacts with products specialists to enhance opportunity development and engage them in pursuits and for specialist pricing
  • Achieves the set higher financial targets with specific reference to Total Contract Value & gross margin for the allocated products and solution set, market share, net margin contribution and Net Promoter Score 
  • Responsible for attacking significant white space on strategic accounts that are currently under-penetrated
  • Act as a ‘hunter’ to build networks and relentlessly chase large opportunities within the strategic accounts base

The ideal candidate for this role will have:

 

  • Matric
  • A 3 year commercial (B. Com/Business Science, IT) Degree or Equivalent qualification with 10 yrs experience
  • Minimum 8-10 years’ experience in Strategic Account Management.

Core competencies, knowledge, and experience:

 

  • Understanding of the Value Chain Analysis with regards to various customer businesses.
  • Understanding of technical concepts and the ability to communicate it as viable appealing market offerings
  • Understanding of business landscape with specific reference to the target market
  • Account Management /Business Development of which 2 years should be in management role / global accounts/enterprise solution selling within multi-national companies (in at least one of the following areas – communications service provider, technology, financial, sectors)

We make an impact by offering:

 

  • Enticing incentive programs and competitive benefit packages
  • Retirement funds, risk benefits, and medical aid benefits
  • Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

 

 

Closing date for Applications: 10 October 2025 

 


The base location for this role is Midrand, Vodacom Campus

 


The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion. 

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

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