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MI & Insights Specialist

Posting Country: South Africa

Date Posted: 3 Jun 2025

Full Time / Part Time: Full Time

Contract Type: Permanent

At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Role Purpose:

Infinity Services Partner Company is a Managed Services Business, wholly owned by and a fully-fledged subsidiary of Vodacom.
Infinity Services Partner Company is looking for a MI & Insights Specialist
An exciting position awaits an incumbent who is structured; detail oriented and keen to add value to a dynamic team.
In this important role you will support the business through MIS & data analysis & will be responsible for providing quality reports and data to make sound decisions.
You will solely be responsible for:
- Determining and producing business intelligence solutions based on data extractions performed
- Searching for innovative ways to reduce manual work and add value by giving insight into the information produced.
- Your strong MI, Excel and Analytical skills will stand you in good stead for this opportunity.

Your responsibilities will include:

To create data extraction processes and infrastructure from disparate data sources, employing ETL best practices
To design and develop automated reports, based on user requirements
To extract and manipulate data/stats/information for analysis required by the business
To verify the completeness, accuracy, validity & timeliness of the data being reported on
To analyse, present & explain the data content to stake-holders/management
To automate extractions
To do user acceptance testing and post-implementation testing for all new or enhanced, automated reports
To get feedback from users on the value add/usage of the reports
To analyse, evaluate & reformat wide ranges of information
To perform ad hoc data extractions and data analysis
To assist with continuous departmental process improvement(s) and/or ad hoc requests

The ideal candidate for this role will have:

Matric or equivalent
Relevant 3 year tertiary qualification i.e. B.Com (Computer Science), B Sc (Computer Science)
3 - 5 years relevant experience in:
- Database Administration
- MIS
- With 2 Years QlikView Development experience essential
3 - 5 years relevant experience in:
- Database Administration
- MIS
- With 2 Years QlikView Development experience essential

Core competencies, knowledge and experience:

Knowledge of Excel spreadsheet, VBA & Pivot Tables
Knowledge of SQL script writing
Knowledge of data extraction, manipulation, analysis & presentation
Knowledge of Contact Centre trends and operational processes
Facilitation skills are essential
Analytical thinking skills
Problem solving skills

Closing date for Applications: 13 June 2025.

The base location for this role is, Cape Town.

The company approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Infinity Services Partner is committed to an organizational culture that recognises, appreciates and values diversity & inclusion.

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

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