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Pre to Post Sales Agent

Posting Country:  South Africa
Date Posted:  18 Mar 2026
Full Time / Part Time:  Full Time
Contract Type:  Fixed Term Contract

At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. 
 

Join Us

Infinity Services Partner Company is a Managed Services Business, wholly owned by and a fully-fledged subsidiary of Vodacom. Infinity Services Partner Company is looking for a Pre to Post Sales Agent.

 

Role Purpose:

The sales agent is responsible for driving sales of mobile devices, accessories, and related services by delivering excellent customer experiences. The role focuses on understanding customer needs, recommending suitable products, and ensuring seamless after‑sales support to build long‑term relationships and achieve sales targets.

Key accountabilities and decision ownership:

  • Handle inbound and outbound calls
  • Actively listen to understand customer needs
  • Use upselling or cross-selling techniques where relevant
  • Accurately capture and verify customer information, ensuring all regulatory disclosures are made
  • Ensure compliance with industry regulations
  • Meet or exceed sales KPIs, including conversion rate, quality assurance, and call handling targets.
  • Handle basic inquiries and objections efficiently
  • Keep up to date and fully informed on product comparisons and new products

Core competencies & Key performance indicators :

  • Strong communication and interpersonal skills
  • Ability to translate business needs into technical solutions
  • Organisational and time‑management skills to handle multiple accounts
  • Knowledge of sales processes, CRM systems


Work Environment

  • Call Centre Setting: Work in a dynamic call center environment with a focus on customer service
  • Flexible Scheduling: May be required to work varied shifts, weekends, and holidays.

Qualification & Experience:

 

  • Grade 12
  • Minimum of 1-year outbound tele-sales experience
  • Have strong objection handling
  • Must proficient in English and 1 other language
    Proven ability to meet sales targets.

Closing date for Applications: 23 March 2026

 

The base location for this role is Midrand, Infinity Services Partner Division

 

The company approved the Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Infinity Services Partner is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.

 

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

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