Specialist: In Life Commercial

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The number 1 Top Employer in South Africa. 
Certified by the Top Employer Institute 2026. 

Role Overview

The Specialist In-Life Commercial manages contracts after signing to ensure they deliver value, meet obligations, and achieve financial targets. The role covers multiple contracts for all our services offerings based on business needs. 

Role Purpose

• Ensure contract terms and obligations are met.
• Improve financial performance (revenue, margin, cash flow). 
• Identify and drive up-sell opportunities.
• Manage risks, changes, and disputes. 
• Maintain strong customer relationships. 
• Ensure governance and compliance.

Your responsibilities will include:

Contract Management & Performance

• Monitor contract performance against KPIs.
• Track financial and operational performance.
• Ensure delivery of contract obligations.
• Maintain contract records

Risk & Compliance

• Perform risk and gap analysis.
• Identify and escalate risks.
• Ensure compliance with terms and processes.
• Reduce revenue leakage

Change & Dispute Management

• Manage contract changes.
• Resolve disputes and escalations.
• Prevent claims and conflicts

Financial & Commercial Management

• Monitoring Financial performance.
• Identify and drive up-sell opportunities.
• Support renewals and re-negotiations.
• Address unfavourable terms.

Customer & Stakeholder Management

• Act as trusted advisor.
• Build strong relationships.
• Work with Sales and internal teams.

Reporting & Insights

• Prepare reports and trend analysis.
• Provide insights into decisions.

Working Relationships

• Sales (EBU)
• Contract Management
• Finance
• Service & Project Management
• Legal
• Commercial & Pricing

The ideal candidate for this role will have:

• Three years Degree or Diploma in any relevant discipline (law/business administration/finance/engineering etc.)
• 2+ years in contract or commercial management
• Experience in B2B environment
• Customer-facing experience
• Telecoms experience preferred
• Professional and trustworthy
• Strong interpersonal skills
• Ability to manage conflict
• Self-driven and organized

Core competencies, knowledge, and experience:

• Commercial and financial understanding
• Contract and risk management
• Problem solving and analysis
• Communication and negotiation
• Planning and organisation
• Customer focus and teamwork 

Behavioural Expectations

• Commercial thinking
• Driving results
• Influencing stakeholders
• Taking initiative
• Supporting improvement

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 24 September 2026. 

The base location for this role is Vodacom, Midrand Campus. 

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.