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Specialist: MIS

Posting Country: South Africa

Date Posted: 13 Jun 2025

Full Time / Part Time: Full Time

Contract Type: Permanent

At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

When it comes to putting people first, we're number 1.

The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2024.

Role Purpose/Business Unit:

The H Band Specialist: MIS role is based within Commercial Operations.
An exciting position awaits an incumbent who is structured; detail oriented and keen to add value to a dynamic team. In this important role, you will support the business through MIS & data analysis & will be responsible for providing quality reports and data to make sound decisions.

Your responsibilities will include:

Determining and producing business intelligence solutions based on data extractions performed
Searching for innovative ways to reduce manual work and add value by giving insight into the information produced
To create data extraction processes and infrastructure from disparate data sources, employing ETL (Extract, Transform, Load) best practices
To design, develop, generate and distribute automated reports based on user requirements in an accurate and timely manner
To extract, manipulate and provide data/stats/information to enable strong analytics and reporting periodically and on an ad hoc basis as required by business to support management teams
To analyse, present & explain the data content to stake-holders/management
To drive automation and use of Qlik Sense tools within the business
To verify the completeness, accuracy, validity & timeliness of the data being reported on
Periodic and iterative testing that data is updated, accessible, and valid.
To do user acceptance testing and post-implementation testing for all new or enhanced, automated reports

To get feedback from users on the value add/usage of the reports
To analyse, evaluate & reformat wide ranges of information
To provide support and maintenance to existing management information systems and new applications including assisting users with system or software functionality, technical issues and training
To assist with continuous departmental process improvement(s) and/or ad hoc requests
Provide recommendations to update current MIS to improve reporting efficiency and consistency.
Understand customer problems and provide appropriate technical solutions.
Provide customer support and assistance in issue troubleshooting and resolution
Participate in cross-functional meetings to resolve recurring customer issues
Analyze business information to identify process improvements for increasing business efficiency and effectiveness.
To work closely with key stakeholders in commercial and analytics to enhance existing datapoints and provide insights into new data points
Develops MIS documentation to allow for smooth operations and easy system maintenance.
Develop, communicate and disseminate MIS capability for customer management and other contact centers within Vodacom and partners we work with.
Ensuring the integrity of the stored business information by implementing security measures to be adhered to by all users within the customer care organization
Ensuring that IT has maintained routine system maintenance, backing up systems and applications

The ideal candidate for this role will have:

Matric / Grade 12 Essential
Relevant 3 year tertiary qualification i.e. B.Com (Computer Science), B Sc (ComputerScience) essential
3 years MS SQL Server experience essential
3 year SQL experience essential
2 year Qlik View / Qlik Sense
Development experience essential

Matric / Grade 12 essential
Relevant certificates essential
A minimum of 5 years’ experience in working with data, data extraction and working withvarious databases is essential

Core competencies, knowledge and experience:

Knowledge of Excel spreadsheet, VBA & Pivot Tables
Knowledge of SQL script writing
Knowledge of data extraction, manipulation, analysis & presentation
Knowledge of Contact Centre trends and operational processes
Facilitation skills are essential
Analytical thinking skills
Problem solving skills

We make an impact by offering:

Enticing incentive programs and competitive benefit packages
Retirement funds, risk benefits, and medical aid benefits
Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 23 June 2025.

The base location for this role is Midrand, Vodacom Campus.

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

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