Specialist - Process, Solutions and Improvement

When it comes to putting people first, we're number 1. 

The number 1 Top Employer in South Africa. 
Certified by the Top Employer Institute 2026.

Role Purpose/Business Unit:

• To ensure the integrity of revenue by proactively managing and minimizing credit note processing through effective root cause analysis, robust problem management, and continuous process improvement. 
• This role is responsible for identifying and addressing people, process, and system challenges that impact revenue, driving the implementation of IT system fixes, and establishing strong revenue controls. 
• The Credit Note Specialist provides accurate and insightful reporting to EXCO, supporting the achievement of the financial year revenue-to-credit note ratio targets and contributing to overall business profitability and operational excellence.

Your responsibilities will include:

• Ensure accurate and timely reporting of credit note data for EXCO, supporting the achievement of the financial year (FY) revenue-to-credit note ratio targets. 
• Prepare and present detailed reports highlighting trends, root causes, and corrective actions.
• Proactively identify and analyse the root causes of credit note assurance, focusing on people, process, and system challenges. Document findings and recommend solutions to prevent recurrence.   
• Collaborate with IT and business teams to ensure system-related issues are logged, tracked, and resolved. Oversee the implementation of IT system fixes and enhancements to address revenue leakage and credit note drivers.
• Identify, log, and monitor problem management issues related to credit notes. Track progress and ensure that revenue controls are created and implemented proactively to mitigate future credit note issuance.
• Design, implement, and monitor revenue assurance controls to detect and prevent revenue leakage. Work cross-functionally to ensure controls are embedded in business processes and systems. 
• Ensure cross-departmental co-ordination of Credit note activities and prompt escalation of incidents 
• Analyse and follow up on Credit note incidents until resolution as well as definition of measures to prevent occurrence of such error scenarios in the future. 
• Monitor all Credit note streams and identify weak process areas that may lead to leakage and propose revenue maximization strategies. 
• Prepare presentation material denoting trending, key indicators and performance that have impact on Credit notes. 
• Manage reporting to Customer stakeholders and Management. 
• Ensure that Credit note reporting are accurately by executing assurance mechanism
• Ensure that the Credit note Reporting Processes on time and ensure that they are executed 100% through assurance mechanism
• To strive for continual process improvements on all credit notes and reporting activities within the departments
• To execute assurance mechanism based on the understanding of the data, business rules and integration architecture of the various systems primarily the systems that support the Digital acceleration strategy that impacts the billing and reporting environment
• Future-Feature mindset. Drive towards automation and simplification of processes and procedures.

The ideal candidate for this role will have:

Must have technical/professional qualifications: 

• Matric or Equivalent (Essential)
• A 3-year Diploma or Degree majoring in IT Systems/Data Analysis/Finance/Business (essential).
• Intermediate/Advanced SQL (essential) 
• Certification/Diploma of Competency in Business Analysis (advantage) 

Job experience:

• 3 years’ experience in credit note management, billing operations, and revenue assurance within a large organization, preferably in the telecommunications or financial services sector.
• 2 years’ experience in project management.
• Experience in developing, maintaining, and updating process documentation and policies to ensure alignment with best practices and compliance requirements.
• Detailed knowledge of Siebel (advantageous).
• Experience in the telecommunications industry (advantageous).
• Strong Interpersonal Skills
• Presentation and communicating skills

Job knowledge :

• Problem solving and analytical skills
• Planning and organising
• Interpersonal and communication skills
• Numeracy
• Audit processes
• Inventory and reconciliations and control

Skills :

• Communication  
• Interpersonal  
• Technical SQL writing skills
• Problem-solving & analytical  
• Presentation  
• Facilitation  
• Negotiation
• Time management

Competencies - Extreme Importance:

• Analysing
• Creating and Innovating
• Writing and Reporting
• Applying Expertise and Technology
• Relating and Networking
• Planning and Organising
• Persuading and Influencing
• Presenting and Communicating Information
• Adhering to Principles and Values
• Working with People

Competencies - High Importance:

• Achieving Personal Work Goals and Objectives
• Deciding and Initiating Action
• Adapting and Responding to Change
• Delivering Results and Meeting Customer Expectations
• Coping with Pressures and Setbacks

Competencies - Moderate Importance:

• Achieving Personal Work Goals and Objectives
• Deciding and Initiating Action
• Adapting and Responding to Change
• Delivering Results and Meeting Customer Expectations
• Coping with Pressures and Setbacks

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 03 July 2026 

The base location for this role is Midrand, Vodacom Campus. 

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.