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Specialist: Process Governance and Quality

Posting Country:  South Africa
Date Posted:  20 Feb 2025
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. 
 

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When it comes to putting people first, we're number 1. 

The number 1 Top Employer in South Africa. 
Certified by the Top Employer Institute 2024.

Role purpose/Business Unit:

 

 
The Specialist Process Governance and Quality will report into the Manager Governance and Compliance (ISO) and will be responsible for the facilitation of conformance to the ISO 9001 Standard across Vodacom.

Your responsibilities will include:

 

Analysis

  • Conduct Awareness Training (Coordinators, Champions and General Employees)
  • Guide the business to implement Quality Management System (QMS) based on VSA Governance Framework.
  • Guide the business to manage its documented information (Document and Records Management).
  • Support the business prior, during and post internal and external ISO 9001 audits.
  • Report Compliance Status to business on a regular basis.
  • Maintain Team Sites on SharePoint
  • Maintain VSA SharePoint QMS Site.

Leadership

  • Builds effective professional relationships (both for him/herself and the team) and establishes the team’s credibility with business.
  • Manages expectations (of team and stakeholder alike) and keeps commitments.

The ideal candidate for this role will have:

 

Must have technical / professional qualifications: 

  • Matric/Grade 12 is essential
  • A relevant 3-year degree/diploma is essential 
  • ISO 9001 Module 1 
  • ISO 9001 Module 2 - Auditing 
  • Minimum of 3 years relevant job-related experience 

OR

  • Matric/Grade 12 is essential
  • A relevant job specific certification / short diploma's / short courses 
  • Minimum of 5 years relevant job-related experience 

 

Core competencies, knowledge and experience:

  • Ability to work cross functionally to achieve desired results.
  • Ability to communicate across levels of leadership.
  • Strong presentation skills
  • Excellent verbal and written communication skills
  • Customer focus with regards to understanding the service being delivered.

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  • Working Knowledge of SharePoint.
  • Working knowledge of Microsoft Power APPS/BI
  • Excellent planning skills, and attention to detail.
  • This role requires knowledge of the ISO 9001 standard and experience in implementing a Quality Management Systems (QMS). 

 

We make an impact by offering:

  • Enticing incentive programs and competitive benefit packages
  • Retirement funds, risk benefits, and medical aid benefits
  • Cell phone and data benefits, advantages fiber connection discounts, and exclusive staff discounts offered in collaboration with partner companies


Closing date for Applications: 27 February 2025

 

The base location for this role is, Vodacom Midrand Offices 

 

The Company s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.
 

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

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