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Specialist: Staff Cellular & VB Corporate Onboarding

Posting Country:  South Africa
Date Posted:  4 Aug 2026
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. 
 

 

When it comes to putting people first, we're number 1. 

 

The number 1 Top Employer in South Africa. 
Certified by the Top Employer Institute 2026.

Role Purpose/Business Unit:

 

  • To perform a hybrid function covering both operational as well as operational support activities.
  • To lead and coordinate Staff Cellular & Onboarding projects, strategic initiatives, governance reporting, and process improvement activities within Customer Operations. The function will also provide operational support on staff queries and processing.

Your responsibilities will include:

 

1. Staff Cellular and Corporate Onboarding Operational Support
Provide specialist support for Staff Cellular and Corporate Onboarding activities, including onboarding, in-life support, offboarding, SIM and device management, complex query resolution, escalations, and benefit administration. Monitor service delivery against agreed service standards and escalate risks that may impact stakeholder experience.

 

2. Project Coordination and Initiative Delivery
Coordinate the implementation of projects, products, services, employee benefits and operational initiatives. Maintain project plans, milestones, action trackers, risks and dependencies while ensuring deliverables are completed within agreed timelines and quality standards.

 

3. Reporting, Analytics and Business Insights
Develop and maintain operational reports, dashboards and management packs. Analyse trends relating to service performance, utilisation, billing, devices, costs and customer experience to provide insights, support decision-making and monitor service level performance.

4. Governance, Compliance and Stakeholder Management
Maintain governance standards, operational documentation, audit readiness and compliance requirements. Collaborate with key stakeholders across HR, Finance, Technology, Procurement, Customer Operations and Vodacom Business to coordinate activities, communicate progress and support effective service delivery.

 

5. Continuous Improvement and Operational Excellence
Identify opportunities to simplify processes, improve controls, enhance customer and employee experience, and increase operational efficiency. Support automation initiatives, maintain standard operating procedures, track improvement actions and drive resolution of root causes impacting service performance.

The ideal candidate for this role will have:

 

  • Matric 
  • + related tertiary qualifications in financial management. NQF 6 minimum, Or
  • 3–5 years' experience in Customer Operations, Telecommunications, Reporting, Project Management, or Business Operations.
  • Experience in project coordination and initiative management.
  • Experience developing management reports and dashboards. (advantageous)
  • Experience engaging with cross-functional stakeholders. 3 years + experience in Customer Care and Financial operations or a consumer-related environment
  • Strong display of functioning optimally under pressure and independently under reduced monitoring


Technical Competencies

  • Advanced Microsoft Excel
  • Microsoft PowerPoint
  • Vodacom CRM, SRM, and other workflow tools
  • Initiative coordination
  • Reporting and analytics
  • Dashboard development
  • Operational governance and controls

Business Knowledge

  • Vodacom products and services
  • Staff Cellular & Onboarding policies and procedures
  • Customer Operations processes
  • Process mapping and improvement
  • Telecommunications industry knowledge


Behavioural Competencies

  • Strategic thinking
  • Analytical capability
  • Excellent communication skills
  • Stakeholder management
  • Planning and organizing
  • Problem solving
  • Attention to detail
  • Results orientation
  • Adaptability and resilience

We make an impact by offering:

  • Enticing incentive programs and competitive benefit packages
  • Retirement funds, risk benefits, and medical aid benefits
  • Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

 

 

Closing date for Applications: 11 August  2026.  


The base location for this role is Midrand, Vodacom Campus. 


The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

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